Authors : Raphael Emmanuel H. Sabangan; Ma. Lindie D. Masalinto

Volume/Issue : Volume 11 - 2026, Issue 5 - May

Google Scholar : https://tinyurl.com/5aansw2s

Scribd : https://tinyurl.com/mr6e8sft

DOI : https://doi.org/10.38124/ijisrt/26May746

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : The rapid expansion of Artificial Intelligence (AI) technologies has transformed the higher education landscape, reshaping how teachers access information, engage with learning tools, and deliver instructional activities. Over the past few years, the integration of AI-enabled systems such as generative language models, intelligent tutoring systems, and automated feedback tools has become increasingly essential in improving teaching efficiency and supporting student learning outcomes. However, the combined influence of teachers’ awareness, utilization, and satisfaction with AI services in specific local higher education contexts remains underexplored. This study addressed this gap by examining the relationships among awareness, utilization, and satisfaction of AI services among 75 teachers in Higher Education Institutions (HEIs) in Tagaytay City for the academic year 2025–2026. The sample size of 63 was determined using the Raosoft Calculator and selected through simple random sampling (Rahi, 2020). Using a descriptive-correlational research design, data were gathered through survey questionnaires. Findings revealed very high levels of awareness, utilization, and satisfaction across all indicators of AI services. Correlational analysis showed limited but significant relationships between awareness and utilization, particularly in academic and learning support tools with integration in administrative processes (r = .252, p < .05) and ethical use and data privacy policies with faculty and staff adoption rates (r = .335, p < .05). However, no significant relationships were found between awareness and satisfaction, and between utilization and satisfaction, except for a few low correlations such as research and data analytics support with efficiency in task completion (r = -0.290, p < .05) and usage in student support services with efficiency in task completion (r = .262, p < .05). These results indicate that while awareness contributes to increased utilization in selected areas, it does not necessarily translate to higher satisfaction. Hence, an action plan is proposed to further enhance awareness, utilization, and satisfaction of AI services in HEIs in Tagaytay City.

Keywords : Artificial Intelligence, Awareness, Utilization, Satisfaction, Higher Education Institutions, Descriptive-Correlational Research.

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