Authors :
Kgoshi Kgashane Lucas Pilusa; Modimowabarwa Hendrick Kanyane
Volume/Issue :
Volume 5 - 2020, Issue 6 - June
Google Scholar :
http://bitly.ws/9nMw
Scribd :
https://bit.ly/3hsMykg
DOI :
10.38124/IJISRT20JUN741
Abstract :
There has been an on-going debate regarding
the effectiveness and capacity of Water Service
Authorities in providing quality water service in South
Africa to local citizens. As Limpopo province was
preferred as a case study, it is evident that the province
has been experiencing several violent water service
delivery protests in different localities. The
methodological approach employed was a qualitative
approach reinforced by documentary review as a data
source in qualitative research. Purposively, 46
participants were sampled and interviewed. In
addition, document analysis of literatures and audit
performance of Water Service Authorities in Limpopo
province were exploited. The employed data regression
investigation to scrutinize the data, containing the
Auditor- General of South Africa’s (AGSA)
amalgamated annual report for municipal for the fiscal
years 2009/10 to 2015/16. It gave observable elements
which were subjected to regression analysis. The findings
show that quality of governance significantly affects the
achievement of a clean audit at a significance value
which translates into poor service delivery to citizens. In
reviewing the existing documents, a better
understanding was realised which assisted in
formulating questions for interviews or develop an
observation guide. The challenges confronting the water
service authorities are not limited to inadequate
administrative capacity to function and manage finances,
lack of skilled technicians, service delivery backlogs;
aging of water infrastructure and lack of infrastructure
maintenance. These findings underscored a need for
Water Service Authorities to assess continuously the
level of contentment to their beneficiaries concerning the
basic provision of water and sanitation services.
Keywords :
Technical Skills, Access, Quality Services, Service Delivery, Service Delivery Protests, Water and Sanitation.
There has been an on-going debate regarding
the effectiveness and capacity of Water Service
Authorities in providing quality water service in South
Africa to local citizens. As Limpopo province was
preferred as a case study, it is evident that the province
has been experiencing several violent water service
delivery protests in different localities. The
methodological approach employed was a qualitative
approach reinforced by documentary review as a data
source in qualitative research. Purposively, 46
participants were sampled and interviewed. In
addition, document analysis of literatures and audit
performance of Water Service Authorities in Limpopo
province were exploited. The employed data regression
investigation to scrutinize the data, containing the
Auditor- General of South Africa’s (AGSA)
amalgamated annual report for municipal for the fiscal
years 2009/10 to 2015/16. It gave observable elements
which were subjected to regression analysis. The findings
show that quality of governance significantly affects the
achievement of a clean audit at a significance value
which translates into poor service delivery to citizens. In
reviewing the existing documents, a better
understanding was realised which assisted in
formulating questions for interviews or develop an
observation guide. The challenges confronting the water
service authorities are not limited to inadequate
administrative capacity to function and manage finances,
lack of skilled technicians, service delivery backlogs;
aging of water infrastructure and lack of infrastructure
maintenance. These findings underscored a need for
Water Service Authorities to assess continuously the
level of contentment to their beneficiaries concerning the
basic provision of water and sanitation services.
Keywords :
Technical Skills, Access, Quality Services, Service Delivery, Service Delivery Protests, Water and Sanitation.
