Authors :
Efua Mansa Ayiah; Eric Tamakloe
Volume/Issue :
Volume 8 - 2023, Issue 2 - February
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3XRia7V
DOI :
https://doi.org/10.5281/zenodo.7664583
Abstract :
- Over the years, the academic library has
witnessed a great transformation in its collections and
services due to the preparedness towards the Fourth
Industrial Revolution (4IR). User’s satisfaction with
library resources is very cardinal as it plays a pivotal
role in determining the growth of the library. The study
examined users' perception towards the resources of the
academic library amidst COVID-19 at the University of
Education, Winneba. The study was based on a survey
where a questionnaire was employed to solicit data from
294 sample size. The study found that respondents were
not aware of some of the library resources especially the
electronic types. The study further found a negative
perception and satisfaction towards the provision and
available library resources and this sends a signal to
library management to be proactive in improving upon
its services. These negative perception can be attributed
to the challenges that the study unravelled as follows;
poor user interface designs of some electronic resources,
poor signage, poor communication between users and
library about any development in the library, experience
error whiles using the computers at the library, lack of
frequent training for users in new library services. Given
this, it was recommended that the library management
should focus on orientation and awareness creation,
training of users, and provision of library Infrastructure
which should encapsulate both manual and electronic
infrastructure.
Keywords :
COVID 19. Users’ Perception, Collections and Services.
- Over the years, the academic library has
witnessed a great transformation in its collections and
services due to the preparedness towards the Fourth
Industrial Revolution (4IR). User’s satisfaction with
library resources is very cardinal as it plays a pivotal
role in determining the growth of the library. The study
examined users' perception towards the resources of the
academic library amidst COVID-19 at the University of
Education, Winneba. The study was based on a survey
where a questionnaire was employed to solicit data from
294 sample size. The study found that respondents were
not aware of some of the library resources especially the
electronic types. The study further found a negative
perception and satisfaction towards the provision and
available library resources and this sends a signal to
library management to be proactive in improving upon
its services. These negative perception can be attributed
to the challenges that the study unravelled as follows;
poor user interface designs of some electronic resources,
poor signage, poor communication between users and
library about any development in the library, experience
error whiles using the computers at the library, lack of
frequent training for users in new library services. Given
this, it was recommended that the library management
should focus on orientation and awareness creation,
training of users, and provision of library Infrastructure
which should encapsulate both manual and electronic
infrastructure.
Keywords :
COVID 19. Users’ Perception, Collections and Services.
