User Satisfaction Survey of University Library Websites in Myanmar

Authors : Thet Mon Swe; SiLuo Yang

Volume/Issue : Volume 6 - 2021, Issue 9 - September

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Library websites typically provides databases and various types of information materials. It allows users to search library catalogs, journal articles through unique searching interfaces. This research survey user’s satisfaction with access university websites in Myanmar. The survey aims to evaluate the university library websites and reveal the level of users’ satisfaction for using these websites. The research was conducted by using survey methods. A structured questionnaire was distributed to the focused samples. This research focused on six university library websites (ULW) in Myanmar: University of Yangon, Universities' Central Library, University of Computer Studies Yangon, Yangon University of Foreign Languages, East Yangon University, and Dagon University. The survey analyzed the effectiveness and efficiency of library website usage in Myanmar based on the respondents of different endusers. This research revealed current situation of ULW in Myanmar. The findings of this study demonstrated the usage frequency, satisfaction, skillfulness, and convenience of ULW in Myanmar which provides a new perspective to improve library website services further. The survey recommended improvement of the esthetic interface of the University Library Websites to increase the level of satisfaction of users.

Keywords : Myanmar University Library, University Library Websites, User Perspective, Inexperienced users, User Satisfaction.


Paper Submission Last Date
31 - May - 2022

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