Authors :
Mbaluka Dennis Mulinge; Brown Kitur
Volume/Issue :
Volume 8 - 2023, Issue 10 - October
Google Scholar :
https://tinyurl.com/2s46p66b
Scribd :
https://tinyurl.com/39nz8es4
DOI :
https://doi.org/10.5281/zenodo.10071381
Abstract :
Water and Sanitation services are rights
enshrined in the constitution that every Kenyan needs to
enjoy. The United Nations SDG number envisages a world
where water and Sanitation are available by 2030. The
Water Act 2016 Section 78 mandates water and sewerage
companies to be responsible for providing water and
sewerage in a specified area. The study's primary goal was
to ascertain the turnaround strategies and performance of
water distribution and sanitation companies in Kenya, a
case study of Nyeri Sub-County. The particular objectives
of the research are; to analyze the influence of
reorganization, and repositioning strategies on the
performance of Nyeri Water and Sanitation Company.
Utilizing questionnaires, the study used a descriptive
research design to gather data from 179 employees at
NYEWASCO. Statistical Package for the Social Sciences
(SPSS) Version 25 was used to clean, code, and analyze the
collected qualitative data. The analyzed data was
presented using tables and graphs. The study found that
reorganization and repositioning strategies had positive
significant effects on organizational performance. The
study concluded that the reorganization strategy led to
increased employee performance and improved employee
morale which positively affected organization
performance. Further, the study also concluded that the
adoption of a repositioning strategy helped the
organization to be forward-looking in investing in areas
that serve the increased customer base. The study
recommended the adoption of the reorganization strategy
on not only top management but also internal staff and a
need to reorganize the workforce and have a mixture of
the young and the experienced to increase productivity
and business stability. The study's recommendations for
the repositioning strategy included expanding into new
markets to reach a wider audience of customers and
making additional investments in water and sewer
infrastructure to keep up with demand from all of its
customers. On market redefinition strategy the study
recommended investment in technology to reduce leaks
and increase the effectiveness of providing sewage and
water adoption of a customer-centric approach where
customer complaints.
Keywords :
Turnaround Strategies, Performance of Water and Sanitation Companies, Organizational Performance. Reorganization Strategies, and Repositioning Strategies.
Water and Sanitation services are rights
enshrined in the constitution that every Kenyan needs to
enjoy. The United Nations SDG number envisages a world
where water and Sanitation are available by 2030. The
Water Act 2016 Section 78 mandates water and sewerage
companies to be responsible for providing water and
sewerage in a specified area. The study's primary goal was
to ascertain the turnaround strategies and performance of
water distribution and sanitation companies in Kenya, a
case study of Nyeri Sub-County. The particular objectives
of the research are; to analyze the influence of
reorganization, and repositioning strategies on the
performance of Nyeri Water and Sanitation Company.
Utilizing questionnaires, the study used a descriptive
research design to gather data from 179 employees at
NYEWASCO. Statistical Package for the Social Sciences
(SPSS) Version 25 was used to clean, code, and analyze the
collected qualitative data. The analyzed data was
presented using tables and graphs. The study found that
reorganization and repositioning strategies had positive
significant effects on organizational performance. The
study concluded that the reorganization strategy led to
increased employee performance and improved employee
morale which positively affected organization
performance. Further, the study also concluded that the
adoption of a repositioning strategy helped the
organization to be forward-looking in investing in areas
that serve the increased customer base. The study
recommended the adoption of the reorganization strategy
on not only top management but also internal staff and a
need to reorganize the workforce and have a mixture of
the young and the experienced to increase productivity
and business stability. The study's recommendations for
the repositioning strategy included expanding into new
markets to reach a wider audience of customers and
making additional investments in water and sewer
infrastructure to keep up with demand from all of its
customers. On market redefinition strategy the study
recommended investment in technology to reduce leaks
and increase the effectiveness of providing sewage and
water adoption of a customer-centric approach where
customer complaints.
Keywords :
Turnaround Strategies, Performance of Water and Sanitation Companies, Organizational Performance. Reorganization Strategies, and Repositioning Strategies.
