Authors :
Hamamali.E. K; Jamshid V P
Volume/Issue :
Volume 10 - 2025, Issue 5 - May
Google Scholar :
https://tinyurl.com/ux5xyfex
DOI :
https://doi.org/10.38124/ijisrt/25may787
Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.
Abstract :
In today’s dynamic retail environment, impulse buying has become a widespread consumer behaviour, often
driven by a mix of sensory and psychological triggers. This study examines the impact of product demonstrations as a key
driver of impulse purchasing among shoppers. Grounded in consumer behaviour theories and principles of experiential
marketing, the research investigates how live demonstrations influence unplanned buying decisions while shopping. Data
were gathered through a structured questionnaire administered to 434 shoppers from organised retail outlets across
randomly selected hypermarkets in 3 districts of Kerala. Quantitative analysis, including descriptive statistics and
regression techniques, was used to study the relationship between exposure to product demonstrations and impulse buying
frequency. The findings reveal a significant positive association, indicating that product demonstrations effectively
stimulate impulse purchases. The study concludes that live demonstrations enhance consumer engagement, mitigate
perceived risk, and instil a sense of urgency, all of which contribute to increased spontaneous buying. These insights
provide practical implications for retailers and marketers seeking to refine product demonstration strategies and influence
shoppers’ purchase behaviour.
Keywords :
Impulse Buying, Product Demonstrations, and Shoppers’ Psychology.
References :
- Bayley, G., & Nancarrow, C. (1998). Impulse purchasing: A qualitative exploration of the phenomenon. Qualitative Market Research: An International Journal, 1(2), 99-114.
- Clover, V. T. (1950). Relative importance of impulse-buying in retail stores. Journal of Marketing, 15(1), 66-70. https://doi.org/10.1177/002224295001500110.
- Deloitte. (2024). 2024 Global consumer trends: The new shopping imperative. https://www2.deloitte.com.
- Hausman, A. (2023). The psychology of impulse buying: New insights for retailers. Journal of Retailing and Consumer Services, 70, 103-115. https://doi.org/10.1016/j.jretconser.2023.103115.
- Hui, S. K., Inman, J. J., Huang, Y., & Suher, J. (2013). The effect of in-store travel distance on unplanned spending: Applications to mobile promotion strategies. Journal of Marketing, 77(2), 1-16. https://doi.org/10.1509/jm.11.0436.
- IRI Worldwide. (2024). The power of in-store demonstrations: Driving unplanned purchases. https://www.iriworldwide.com
- Kaltcheva, V. D., & Weitz, B. A. (2006). When should a retailer create an exciting store environment? Journal of Marketing, 70(1), 107-118. https://doi.org/10.1509/jmkg.70.1.107.qxd
- Kotler, P., & Armstrong, G. (2016). Principles of marketing (17th ed.). Pearson India Education Services.
- Mattila, A. S., & Wirtz, J. (2001). Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing, 77(2), 273-289. https://doi.org/10.1016/S0022-4359(01)00042-2
- Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. MIT Press.
- Minhas, A. (2023, September 21). Retail and trade. Statista. https://www.statista.com/statistics/1334498/india-organized-retail-market-size-by category/
- NielsenIQ. (2023). The state of impulse buying: Global trends and insights. https://nielseniq.com
- Retail & e-commerce - India - The top retail destination. (2023). Invest India. https://www.investindia.gov.in/sector/retail-e-commerce
- Rook, D. W. (1987). The buying impulse. Journal of Consumer Research, 14(2), 189-199. https://doi.org/10.1086/209105
- Rook, D. W., & Fisher, R. J. (1995). Normative influences on impulsive buying behavior. Journal of Consumer Research, 22(3), 305-313. https://doi.org/10.1086/209452
- Rook, D. W., & Gardner, M. (1993). In the mood: Impulse buying's affective antecedents. Research in Consumer Behavior, 6(7), 1-28.
- Schmitt, B. (1999). Experiential marketing. Journal of Marketing Management, 15(1-3), 53-67. https://doi.org/10.1362/026725799784870496
- Wirtz, J., & Mattila, A. S. (2008). The role of store environmental stimulation and social factors on impulse purchasing. Journal of Services Marketing, 22(7), 562-567. https://doi.org/10.1108/08876040810909686
- Xiao, S. H., & Nicholson, M. (2013). A multidisciplinary cognitive behavioural framework of impulse buying: A systematic review of the literature. International Journal of Management Reviews, 15(3), 333-356. https://doi.org/10.1111/j.1468-2370.2012.00345.x
- Yoonju, H., Sandeep, R., & Shibo, L. (2022). Impact of different types of in-store displays on consumer purchase behavior. Journal of Retailing, 98(3), 432-452. https://doi.org/10.1016/j.jretai.2022.03.002
- Zhou, L., & Wong, A. (2004). Consumer impulse buying and in-store stimuli in Chinese supermarkets. Journal of International Consumer Marketing, 16(2), 37-52. https://doi.org/10.1300/J046v16n02_03
In today’s dynamic retail environment, impulse buying has become a widespread consumer behaviour, often
driven by a mix of sensory and psychological triggers. This study examines the impact of product demonstrations as a key
driver of impulse purchasing among shoppers. Grounded in consumer behaviour theories and principles of experiential
marketing, the research investigates how live demonstrations influence unplanned buying decisions while shopping. Data
were gathered through a structured questionnaire administered to 434 shoppers from organised retail outlets across
randomly selected hypermarkets in 3 districts of Kerala. Quantitative analysis, including descriptive statistics and
regression techniques, was used to study the relationship between exposure to product demonstrations and impulse buying
frequency. The findings reveal a significant positive association, indicating that product demonstrations effectively
stimulate impulse purchases. The study concludes that live demonstrations enhance consumer engagement, mitigate
perceived risk, and instil a sense of urgency, all of which contribute to increased spontaneous buying. These insights
provide practical implications for retailers and marketers seeking to refine product demonstration strategies and influence
shoppers’ purchase behaviour.
Keywords :
Impulse Buying, Product Demonstrations, and Shoppers’ Psychology.