Total Quality Management Frameworks: A Comparative Analysis in Construction Companies


Authors : Jasper J.C. D. Bugay; Toshio R. Toba Jr.; Hashanah Belle S. Ibis; Marius B. Francisco; Joefil C. Jocson

Volume/Issue : Volume 8 - 2023, Issue 12 - December

Google Scholar : https://tinyurl.com/34z59nez

Scribd : https://tinyurl.com/3sf6nuan

DOI : https://doi.org/10.5281/zenodo.10394564

Abstract : An increased demand for quality within the construction industry has spurred the exploration of novel systems and the formulation of purpose-fit frameworks. Construction companies worldwide are striving to enhance both productivity and quality indices, undertaking research and development to devise innovative methodologies. However, the inherent nature of innovation defies easy categorization as entirely advantageous or detrimental, making it challenging to assess its net impact. Within this context, the management framework and innovation processes in the construction industry have garnered significant attention. While specific emphasis has been placed on Total Quality Management (TQM) implementation, other aspects, including the amalgamation of technologies, life cycles of construction companies within communities, and regulatory processes, have been meticulously examined. This research endeavor delves into critical issues associated with the incorporation of TQM in the construction sector. The main aim is to demonstrate the development and development of new models that will not only improve companies' understanding of TQM, but also contribute to the improvement of all aspects of the company's processes, procedures and operations by adopting the TQM framework. Therefore, a model is being prepared according to the existing and new quality management framework in the construction industry. Additionally, this study incorporates information from various official studies and research studies in the construction industry to provide a comprehensive overview of materials, technologies, technology, process management and innovation. The aim is to provide a theoretical model applicable to existing and emerging management systems where the business is referred to as "customers". The purpose of this study is to analyze the current situation and highlight the current challenges faced by construction companies in the integration of Total Quality Management (TQM) ideas. The results of the study demonstrate the potential effectiveness of Total Quality Management. Conclusions and recommendations have been taken from Total Quality Management implementation guides to provide guidance to construction companies wishing to implement Total Quality Management principles. Moreover, the principle refers to the actions taken by the company to develop and implement all quality control systems, increase efficiency, improve processes and improve the quality of services and products provided by the company.

Keywords : Total Quality Management, TQM Philosophy, Construction Company, Clients.

An increased demand for quality within the construction industry has spurred the exploration of novel systems and the formulation of purpose-fit frameworks. Construction companies worldwide are striving to enhance both productivity and quality indices, undertaking research and development to devise innovative methodologies. However, the inherent nature of innovation defies easy categorization as entirely advantageous or detrimental, making it challenging to assess its net impact. Within this context, the management framework and innovation processes in the construction industry have garnered significant attention. While specific emphasis has been placed on Total Quality Management (TQM) implementation, other aspects, including the amalgamation of technologies, life cycles of construction companies within communities, and regulatory processes, have been meticulously examined. This research endeavor delves into critical issues associated with the incorporation of TQM in the construction sector. The main aim is to demonstrate the development and development of new models that will not only improve companies' understanding of TQM, but also contribute to the improvement of all aspects of the company's processes, procedures and operations by adopting the TQM framework. Therefore, a model is being prepared according to the existing and new quality management framework in the construction industry. Additionally, this study incorporates information from various official studies and research studies in the construction industry to provide a comprehensive overview of materials, technologies, technology, process management and innovation. The aim is to provide a theoretical model applicable to existing and emerging management systems where the business is referred to as "customers". The purpose of this study is to analyze the current situation and highlight the current challenges faced by construction companies in the integration of Total Quality Management (TQM) ideas. The results of the study demonstrate the potential effectiveness of Total Quality Management. Conclusions and recommendations have been taken from Total Quality Management implementation guides to provide guidance to construction companies wishing to implement Total Quality Management principles. Moreover, the principle refers to the actions taken by the company to develop and implement all quality control systems, increase efficiency, improve processes and improve the quality of services and products provided by the company.

Keywords : Total Quality Management, TQM Philosophy, Construction Company, Clients.

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