Total Quality Management Factors in Bahrain Higher Education Institutions: Influences on their Performance

Authors : Zahra Merza Moosa Ahmed.

Volume/Issue : Volume 3 - 2018, Issue 9 - September

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Previous studies showed ambiguous results of the relationship between Total Quality Management (TQM) factors and institution’s performances. This study investigated the impacts of TQM factors on various performance measures in the Higher Education Institutions (HEIs) in the Kingdom of Bahrain. The study’s main objectives are to distribute structured questionnaires to top management, quality management leaders, academic employees and staff who are involved in the Higher Education Institutions. Also, it aims to evaluate the effect of TQM factors on various performance measures as perceived by the targeted population through analysis of the questionnaire’s results. The sample was selected from the members involved in 13 institutions located in the kingdom of Bahrain, but only 8 institutions gave the opportunity and approval to do this research subject on their floor. This paper decided on Management Commitment and Leadership, Measurement and Evaluation, Process Control and Improvement, Employee Involvement, Education and Training, Student Focus and Other Stakeholders as the factors of TQM based on the literature review. It also included multiple performance measures, namely, Operational performance, Employee performance, Innovation performance and Social responsibility performance to cover all aspects of institution’s performance. This study has shown that different TQM factors significantly affect different institution’s performance outcomes. It is recommended that Institutions should keep implementing total quality management practices with all variables and taking into account the TQM factors that improve the overall institution’s performance.

Keywords : Higher Education Institutes (HEI), Institutional Performance, Total Quality Management (TQM).


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31 - May - 2022

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