Authors :
Temesgen Ayenew Birhan
Volume/Issue :
Volume 7 - 2022, Issue 5 - May
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3c4ehdD
DOI :
https://doi.org/10.5281/zenodo.6827675
Abstract :
Total Quality Management refers to a
management concept which many companies widely
employed. Total quality management used by
organization to acquire competitive edge in terms of
quality, productivity, customer happiness, and
profitability. The study's exact objectives were
determined by the researcher. The descriptive and
explanatory study design, as well as the stratified sample
approach, was used to attain the goals. It was believed
that both quantitative and qualitative research would be
used. Structural equation model was used for analyzing
primary data, and secondary data was used to establish
relevant literature and make the hypothesis more
objective and sensible. The researcher comes to a
conclusion after gathering data from ethiotelecom
employees and evaluating it in the Amos software tool.
Customer focus, top management commitment, and
employee management were the major factors for
organizational performance improvement.
Keywords :
Total quality management, structural equation model, organizational performance
Total Quality Management refers to a
management concept which many companies widely
employed. Total quality management used by
organization to acquire competitive edge in terms of
quality, productivity, customer happiness, and
profitability. The study's exact objectives were
determined by the researcher. The descriptive and
explanatory study design, as well as the stratified sample
approach, was used to attain the goals. It was believed
that both quantitative and qualitative research would be
used. Structural equation model was used for analyzing
primary data, and secondary data was used to establish
relevant literature and make the hypothesis more
objective and sensible. The researcher comes to a
conclusion after gathering data from ethiotelecom
employees and evaluating it in the Amos software tool.
Customer focus, top management commitment, and
employee management were the major factors for
organizational performance improvement.
Keywords :
Total quality management, structural equation model, organizational performance