Authors :
Bintang Situmorang, Triyadi, Johan Hendri Prasetyo
Volume/Issue :
Volume 5 - 2020, Issue 3 - March
Google Scholar :
https://goo.gl/DF9R4u
Scribd :
https://bit.ly/34H6laF
Abstract :
The main purpose about these research was
to get an information regarding effect of service quality
towards the customer satisfaction at tennis schools. The
research method was associative qualitative method as
for quantitative data processing techniques
wore statistical analysis. The population and sample
amounted to 133 customers at Tennis School Cilandak
Town Square in South Jakarta, and aged between 15-16
years. Samples has using the Slovin formula with an
error level of 5% and earned sample of 80
respondents. According to result and there's obtained
positive and intention effect between service quality to
customers satisfaction at tennis school customers in
Cilandak Town Square, South Jakarta with an inputs of
44.70% so if service quality has improved so do with
customer satisfaction.
Keywords :
Service Quality and Customer Satisfaction.
The main purpose about these research was
to get an information regarding effect of service quality
towards the customer satisfaction at tennis schools. The
research method was associative qualitative method as
for quantitative data processing techniques
wore statistical analysis. The population and sample
amounted to 133 customers at Tennis School Cilandak
Town Square in South Jakarta, and aged between 15-16
years. Samples has using the Slovin formula with an
error level of 5% and earned sample of 80
respondents. According to result and there's obtained
positive and intention effect between service quality to
customers satisfaction at tennis school customers in
Cilandak Town Square, South Jakarta with an inputs of
44.70% so if service quality has improved so do with
customer satisfaction.
Keywords :
Service Quality and Customer Satisfaction.
