The Reaction over Customer Satisfaction through Service Quality Variable at Tennis School in Cilandak Town Square

Authors : Bintang Situmorang, Triyadi, Johan Hendri Prasetyo

Volume/Issue : Volume 5 - 2020, Issue 3 - March

Google Scholar :

Scribd :

The main purpose about these research was to get an information regarding effect of service quality towards the customer satisfaction at tennis schools. The research method was associative qualitative method as for quantitative data processing techniques wore statistical analysis. The population and sample amounted to 133 customers at Tennis School Cilandak Town Square in South Jakarta, and aged between 15-16 years. Samples has using the Slovin formula with an error level of 5% and earned sample of 80 respondents. According to result and there's obtained positive and intention effect between service quality to customers satisfaction at tennis school customers in Cilandak Town Square, South Jakarta with an inputs of 44.70% so if service quality has improved so do with customer satisfaction.

Keywords : Service Quality and Customer Satisfaction.


Paper Submission Last Date
30 - April - 2024

Paper Review Notification
In 1-2 Days

Paper Publishing
In 2-3 Days

Video Explanation for Published paper

Never miss an update from Papermashup

Get notified about the latest tutorials and downloads.

Subscribe by Email

Get alerts directly into your inbox after each post and stay updated.

Subscribe by RSS

Add our RSS to your feedreader to get regular updates from us.