Authors :
Purna Irawan; Yuli Harwani
Volume/Issue :
Volume 8 - 2023, Issue 12 - December
Google Scholar :
http://tinyurl.com/376ancp2
Scribd :
http://tinyurl.com/2h5knaea
DOI :
https://doi.org/10.5281/zenodo.10638317
Abstract :
The primary objective of this research is to
investigate and assess the direct and indirect impacts of
patient trust as a mediator between patient satisfaction
and perceptions of service quality and cost. This is a
quantitative descriptive research design. Two hundred
outpatients from AMIRA Regional Hospital were
selected using a non-probability purposive selection
method. Version 3.0 of the smartPLS SEM (Partial
Least Squares - Structural Equation Modeling)
program was used to analyze the data for this study.
The findings of this study indicate that price perception
on trust has a significant positive effect on trust (T-
statistic value of 2.133 and T-table value of 1.972), The
impact of service quality on satisfaction is positively and
significantly related to trust (T-statistic value of 11.96
and T-table value of 1.972), as is the impact of pricing
perception on trust (T-statistic value of 2.133 and T-
table value of 1.972). In addition, it may be inferred that
each variable has a statistically significant and positive
indirect influence if the T-Statistics value is more than
the crucial value from the T-Table and the P-Value is
less than 0.05.
Keywords :
Service Quality, Cost, Trust, Patient Satisfaction.
The primary objective of this research is to
investigate and assess the direct and indirect impacts of
patient trust as a mediator between patient satisfaction
and perceptions of service quality and cost. This is a
quantitative descriptive research design. Two hundred
outpatients from AMIRA Regional Hospital were
selected using a non-probability purposive selection
method. Version 3.0 of the smartPLS SEM (Partial
Least Squares - Structural Equation Modeling)
program was used to analyze the data for this study.
The findings of this study indicate that price perception
on trust has a significant positive effect on trust (T-
statistic value of 2.133 and T-table value of 1.972), The
impact of service quality on satisfaction is positively and
significantly related to trust (T-statistic value of 11.96
and T-table value of 1.972), as is the impact of pricing
perception on trust (T-statistic value of 2.133 and T-
table value of 1.972). In addition, it may be inferred that
each variable has a statistically significant and positive
indirect influence if the T-Statistics value is more than
the crucial value from the T-Table and the P-Value is
less than 0.05.
Keywords :
Service Quality, Cost, Trust, Patient Satisfaction.
