Authors :
Pritipadma Mohanty; Dr. Aurolipy
Volume/Issue :
Volume 8 - 2023, Issue 7 - July
Google Scholar :
https://bit.ly/3TmGbDi
Scribd :
https://tinyurl.com/nhc6j4t4
DOI :
https://doi.org/10.5281/zenodo.8202979
Abstract :
Introduction:
Patient satisfaction plays an important role to
measure the service quality. Many factors directly or
indirectly contribute towards the satisfaction of patients,
but looking into the current scenario healthcare sector
gives more priority to patient satisfaction which
indirectly act as word of mouth. Presently the patient’s
expectation level has much increased to reach at that
point healthcare sector gives priority to word of mouth
than observation. Some common factors which
contribute towards the satisfaction of patient are
commonly used to measure the quality of healthcare.The Objectives of the study:
(a)To study the satisfaction level of inpatient at a
multispecialty teaching hospital.(b)To study the different
contributary factors affecting patient satisfaction. (c)To
analyze the various gaps to improve patient satisfaction.Materials and Methods:
The descriptive study was done in multispecialty
teaching hospital. About 3000 inpatient feedback forms
were analyzed for the study. All the data were entered in
Microsoft excel sheet and analyzed using SPSS software
package.Conclusion:
To conclude, after availing the healthcare service
the patient shows its satisfaction and dissatisfaction in
various areas. Thus, all deficiencies shall be addressed by
the hospital with immediate effect to convert the
dissatisfaction to satisfaction of inpatient in
multispecialty teaching hospital, Odisha.
Keywords :
Patient Satisfaction, Patient Expectation, Multispecialty Teaching Hospital, Improvement Service Quality.
Introduction:
Patient satisfaction plays an important role to
measure the service quality. Many factors directly or
indirectly contribute towards the satisfaction of patients,
but looking into the current scenario healthcare sector
gives more priority to patient satisfaction which
indirectly act as word of mouth. Presently the patient’s
expectation level has much increased to reach at that
point healthcare sector gives priority to word of mouth
than observation. Some common factors which
contribute towards the satisfaction of patient are
commonly used to measure the quality of healthcare.The Objectives of the study:
(a)To study the satisfaction level of inpatient at a
multispecialty teaching hospital.(b)To study the different
contributary factors affecting patient satisfaction. (c)To
analyze the various gaps to improve patient satisfaction.Materials and Methods:
The descriptive study was done in multispecialty
teaching hospital. About 3000 inpatient feedback forms
were analyzed for the study. All the data were entered in
Microsoft excel sheet and analyzed using SPSS software
package.Conclusion:
To conclude, after availing the healthcare service
the patient shows its satisfaction and dissatisfaction in
various areas. Thus, all deficiencies shall be addressed by
the hospital with immediate effect to convert the
dissatisfaction to satisfaction of inpatient in
multispecialty teaching hospital, Odisha.
Keywords :
Patient Satisfaction, Patient Expectation, Multispecialty Teaching Hospital, Improvement Service Quality.
