The Implementation of Total Quality Management at SMP Kristen Kawangkoan Indonesia

Authors : Rici Lumentut, Benny B. Binilang, J. S. J. Lengkong.

Volume/Issue : Volume 4 - 2019, Issue 5 - May

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This study aimed to obtain analyzed result and description of: (1) the strategy to improve quality at SMP Kristen Kawangkoan; (2) the constraints of implementation of total quality management at SMP Kristen Kawangkoan; (3) the efforts made to overcome the constraints of the implementation of total quality management at SMP Kristen Kawangkoan. The study was conducted from January 2019 to Maret 2019 with qualitative method by using observation, interviews, document study at SMP Kristen Kawangkoan. Based on the data, findings, and results discussion, it was concluded that: (1) the at SMP Kristen Kawangkoan was implemented at good and maximal way, when the school achieved Pioneered National Standard School (RSSN) school category by involving all the educational implementers of the school (teachers, educational staff, school committee, parent, and denominational foundation) and technically the activities were organized by the school Development Team with task distribution for the school Development Team members, implementation of activities, evaluation, and follow-up.

Keywords : Total Quality Managemen.


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