Online shopping, online food, online vegetables and groceries, online teaching, online commuting. When everything is online, let’s discuss online workforce. How do owners manage these workforce? Most of these employees are not permanent and they work on call, sometimes at the last minute call. Here few names come like OLA, ZOMATO, UC, AMAZON, MYNTRA,NYKAA,BYJU’s and many more. Is it not a tough job to manage such employees who work with the owners after some formal contract? Are these employees trustworthy? Don’t they breach the contract? Do these employees face any kind of difficulties during service providing? Are the employees satisfied with the income? This study is an effort to know about the trustworthiness of GIG workers and the difficulties workers face during service. A two way study, which tries to find out the various facets of GIG economy. A sample of 35-40 GIG workers will be interviewed in Bhubaneswar, Odisha and 12 company authorities will be interviewed to know the facts. The method of research is purely Interview based and primary data will be collected. After data collection, data analysis will be based on subjective inference as most of the questions would be open-ended. The Sampling will be Random. Questions will be asked to 35-40 GIG employees as per the convenience of the Researcher. Already 12 company authorities have been contacted and a different set of questions will be asked to them as well. Service Industry is growing everyday in India and with the COVID-19 pandemic outbreak, GIG economy has a name in each Indian household. Many people became jobless during Pandemic and a large portion of that unemployed workforce joined the GIG workforce. People got temporary jobs and got some relief. Some are preferring these kind of jobs rather than working 9-6 jobs. Mostly ladies are preferring such jobs as they are working as per their convenience. This system is a blessing for them during Pandemic. So, the researcher has made an effort to know the two way impact of this system.

Keywords : GIG Workforce, COVID-19 Pandemic, Formal Contract