Authors : Silliana Surya Aini; Nurmala

Volume/Issue : Volume 8 - 2023, Issue 12 - December

Google Scholar : http://tinyurl.com/733uef6f

Scribd : http://tinyurl.com/3yjx4fzr

DOI : https://doi.org/10.5281/zenodo.10443879

Abstract : In this development era, many infrastructure projects are being held all over the world, that requires company in the industry to improve their performances. Furthermore, in an effort to increase performances and finally create efficiency, The Indonesian Government issues policy that directs the infrastructure companies especially State-Owned Enterprise’s (SOE’s) to implement Enterprise Resource Planning (ERP). The purpose of this research is to evaluate the results of ERP implementation towards the business process performances improvement in one of the constructions & infrastructure SOE which has a crucial role in the establishment of the Trans Sumatera Toll Road Megaproject in Indonesia. Analysis of business process before and after implementation is carried out as well as the survey to evaluate the performances of expenditure management business process in the company after the ERP implementation. The evaluation criteria are developed based on the four dimensions of business process performance, which is time, cost, quality and flexibility. The results from the study indicate that ERP Implementation has given positive effect toward business process performance improvement, while there are still some weak points in the implementation. Due to this research, opportunities for improvement are identified to support company in making decision for better ERP implementation.

Keywords : Enterprise Resource Planning, Business Process Improvement, Business Process Performances, State Owned Enterprise, Operations Management.