Authors :
Teffu M.E; Shipalana M.L
Volume/Issue :
Volume 6 - 2021, Issue 4 - April
Google Scholar :
http://bitly.ws/9nMw
Scribd :
https://bit.ly/3pnTR1N
Abstract :
A critical strategic approach to capacitating
employees for the improvement of service delivery and
product development across the globe is training and
development programme. The key drivers for
organisations worldwide to reskill the existing employees
in order to cope with high demand of services and also to
remain competitive with regard to the development of
products in the labour market are the rapid environmental
changes and advancement in technology. It has been
observed that there is an underlying challenge with
consistent provision of healthcare services that are not of
good quality to the citizens especially in most public health
sectors. This article, sought to assess the effects of training
and development programme in the public health sector
towards enhancement of health care system. In this
regard, the quantitative research paradigm with survey
research design was used to obtain data from employees
across all levels including, several categories of managers
in the Limpopo Department of Health. This study included
employees (subordinates), and various categories of
management who are directly involved and well
conversant with the training programmes within the
department. The findings from the study, therefore,
revealed that the training needs of employees in the
department were not aligned with the departmental
workplace skills plan. Furthermore, the study findings
indicated that employees are not appropriately trained to
ensure improvement in the quality of services rendered.
Thus, this article suggests training and development
strategies that can be applied in the health sector to
enhance the provision of quality health care services.
Keywords :
Public Health Sector, Training and Development Programme, Quality Health Care Services and Health Care System
A critical strategic approach to capacitating
employees for the improvement of service delivery and
product development across the globe is training and
development programme. The key drivers for
organisations worldwide to reskill the existing employees
in order to cope with high demand of services and also to
remain competitive with regard to the development of
products in the labour market are the rapid environmental
changes and advancement in technology. It has been
observed that there is an underlying challenge with
consistent provision of healthcare services that are not of
good quality to the citizens especially in most public health
sectors. This article, sought to assess the effects of training
and development programme in the public health sector
towards enhancement of health care system. In this
regard, the quantitative research paradigm with survey
research design was used to obtain data from employees
across all levels including, several categories of managers
in the Limpopo Department of Health. This study included
employees (subordinates), and various categories of
management who are directly involved and well
conversant with the training programmes within the
department. The findings from the study, therefore,
revealed that the training needs of employees in the
department were not aligned with the departmental
workplace skills plan. Furthermore, the study findings
indicated that employees are not appropriately trained to
ensure improvement in the quality of services rendered.
Thus, this article suggests training and development
strategies that can be applied in the health sector to
enhance the provision of quality health care services.
Keywords :
Public Health Sector, Training and Development Programme, Quality Health Care Services and Health Care System
