The Effect-of-Electronic Service Quality on Customer Loyalty Through Customer Satisfaction (Survey of Customer at AirAsia Soekarno-Hatta International Airport, Jakarta in 2021)


Authors : Dinda Permata Putri; Ir. Indra Setiawan; Toto Hardiyanto Subagyo

Volume/Issue : Volume 7 - 2022, Issue 3 - March

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3LoADTO

DOI : https://doi.org/10.5281/zenodo.6392311

t:- In the world of aviation, airlines are required to always keep abreast of advances in technology and information. Because the development of technology and information have influenced people's lifestyles in carrying out activities from conventional to online shopping. Airlines also need to evaluate e-service quality to build customer loyalty in long-term relationships. The research method uses a quantitative method approach.

Keywords : Electronic Service Quality, Customer Satisfaction and Customer Loyalty.

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31 - December - 2022

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