t:- In the world of aviation, airlines are required to
always keep abreast of advances in technology and
information. Because the development of technology and
information have influenced people's lifestyles in carrying
out activities from conventional to online shopping.
Airlines also need to evaluate e-service quality to build
customer loyalty in long-term relationships. The research
method uses a quantitative method approach.
Keywords : Electronic Service Quality, Customer Satisfaction and Customer Loyalty.