Logistics Information System was created in order to support company activities as an information tool between internal parties and customers. Consistency in the use of logistics information systems, commonly referred to as integrity, is crucial for the implementation of direct reports to customers through it. The information movement is expected to be carried out in a timely and accurate manner to fulfill the customer Service Level Agreement reports. This study aims at determining the effectiveness of the use of Logistics Information Systems and Integrity on the Quality of Delivery in Service Level Assessment by Customers. The research method uses a quantitative method approach.

Keywords : Effectiveness of Logistics Information Systems, Delivery Quality, Integrity, Service Level Assessment.