Authors :
Zulfirman; Ahmad Hidayat Sutawijaya
Volume/Issue :
Volume 7 - 2022, Issue 4 - April
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3rQlIdy
DOI :
https://doi.org/10.5281/zenodo.6496761
Abstract :
The intense level of construction business
competition demands that Construction Company has
to improve their performance to compete with other
construction companies. One of the performances that
need to be improved is Quality Performance. PT XYZ
as a foundation specialist contractor operating in
Indonesia seeks to improve Quality Performance in
order to face competition in the foundation construction
business in Indonesia. The purpose of the study is to
analyze the effect of Total Quality Management (TQM)
on Quality Performance mediated by Knowledge
Management and Quality Culture in PT XYZ. The
research method used quantitative research method.
This study used primary data and analysis data using
Structural Equation Modeling–Partial Least Square
(SEM-PLS). The employee population is 259 employees
and sample of this study is 53 employees at different
positions level of PT XYZ. The results showed that
Total Quality Management, Knowledge Management,
and Quality Culture had positive and significant effect
on Quality Performance at PT XYZ. Knowledge
Management and Quality Culture can mediate the
effect of TQM on Quality Performance.
Keywords :
TQM, Knowledge Management, Quality Culture, Quality Performance, Construction Industry.
The intense level of construction business
competition demands that Construction Company has
to improve their performance to compete with other
construction companies. One of the performances that
need to be improved is Quality Performance. PT XYZ
as a foundation specialist contractor operating in
Indonesia seeks to improve Quality Performance in
order to face competition in the foundation construction
business in Indonesia. The purpose of the study is to
analyze the effect of Total Quality Management (TQM)
on Quality Performance mediated by Knowledge
Management and Quality Culture in PT XYZ. The
research method used quantitative research method.
This study used primary data and analysis data using
Structural Equation Modeling–Partial Least Square
(SEM-PLS). The employee population is 259 employees
and sample of this study is 53 employees at different
positions level of PT XYZ. The results showed that
Total Quality Management, Knowledge Management,
and Quality Culture had positive and significant effect
on Quality Performance at PT XYZ. Knowledge
Management and Quality Culture can mediate the
effect of TQM on Quality Performance.
Keywords :
TQM, Knowledge Management, Quality Culture, Quality Performance, Construction Industry.
