The purpose of this study was to analyze the
effect of service quality, ticket rates, on customer
satisfaction, and the effect of customer satisfaction on
the repurchase intention Sriwijaya Air after joint
operation with Garuda Airlines. This study used 100
respondents and used a nonprobability sampling
technique where respondents had used Sriwijaya Air
when joint operation with Garuda Airlines took place.
Hypothesis testing proposed in this study was carried
out with a Structural Equation Model (SEM) test using
the LISREL 8.80 software. The results of the structural
model analysis indicate that the variable service quality
and ticket rates have a significant effect on customer
satisfaction. While customer satisfaction has a
significant effect on repurchase intention.
Keywords : Service Quality, Ticket Rates, Customer Satisfaction, And Repurchase Intention.