Authors :
Husnul Khotimah
Volume/Issue :
Volume 5 - 2020, Issue 3 - March
Google Scholar :
https://goo.gl/DF9R4u
Scribd :
https://bit.ly/2VcSJko
Abstract :
As a public service provider, the government
is faced with many problems related to improving the
quality of public services through good service
performance and quality service products. The
education and training factors also play an important
role in the service and satisfaction of users of
information technology systems. Based on these
thoughts, a study was conducted on the effect of
information technology-based public service
performance on Online Single Submission user
satisfaction. There are several methods of collecting
data and information, including distributing
questionnaires, interviews and observing the field. Data
collected was analyzed using the regression analysis
method, and correlation analysis. The analysis shows
that there is a significant relationship between the
research variables. So it can be concluded that the
performance of public services, educational background
and training and information technology systems have a
significant effect on user satisfaction Online Single
Submission.
Keywords :
Performance, Public Service, Education And Training, Information Technology, Online Single Submission, Oss.
As a public service provider, the government
is faced with many problems related to improving the
quality of public services through good service
performance and quality service products. The
education and training factors also play an important
role in the service and satisfaction of users of
information technology systems. Based on these
thoughts, a study was conducted on the effect of
information technology-based public service
performance on Online Single Submission user
satisfaction. There are several methods of collecting
data and information, including distributing
questionnaires, interviews and observing the field. Data
collected was analyzed using the regression analysis
method, and correlation analysis. The analysis shows
that there is a significant relationship between the
research variables. So it can be concluded that the
performance of public services, educational background
and training and information technology systems have a
significant effect on user satisfaction Online Single
Submission.
Keywords :
Performance, Public Service, Education And Training, Information Technology, Online Single Submission, Oss.
