Authors : Rintoyo; Tajuddin Pogo

Volume/Issue : Volume 6 - 2021, Issue 7 - July

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Abstract : Organizational productivity can be seen from the performance of each period and continuous quality improvement. One measure of government performance in Indonesia is the Performance Accountability of Government Agencies (AKIP). The National Narcotics Board Republic of Indonesia (BNN RI) as a Government Institution in Indonesia examines aspects of human resources which become evaluations and recommendations. This study aims to analyze the effect of competence, organizational culture, and organizational commitment on performance based on the Balanced Scorecard. The study used quantitative methods with SEM-PLS to 406 respondents based on proportional stratification samples. The results show that organizational culture and organizational commitment have a positive and significant effect on employee performance and organizational performance. Competence has a positive and significant effect on employee performance, but not significant on organizational performance. Employee performance has a positive and significant effect on organizational performance and mediates competence, organizational culture, and organizational commitment with a positive and significant impact on organizational performance. Based on the analysis, in improving performance, it is recommended that employees: (1) optimize technical competence and managerial competence; (2) have a brave and responsive attitude; (3) increase normative commitment to the organization; and (4) maintain good work behavior.

Keywords : Competence; Organizational Culture; Organizational Commitment; Performance