Authors :
MEJABI, Folorunsho; CHUCKWUMA, Nnenna Nancy; UDU, Ama Aka; Ajila, Moriliat Ibiwumi; OLAIDE, Kehinde Taofeek; Towolawi, Oladapo
Volume/Issue :
Volume 9 - 2024, Issue 2 - February
Google Scholar :
http://tinyurl.com/39zrwyc9
Scribd :
http://tinyurl.com/45yf9cdd
DOI :
https://doi.org/10.5281/zenodo.10716125
Abstract :
The goal of this research is to examine the
relationships between change management and
operational excellence (OPX) which has long been
understudied in Nigeria service sector. Drawing upon
Resource-based view (RBV) and Kurt Lewin three-stage
model theories, we hypothesized causal links between
change management and operational excellence (OPX).
Survey design was employed and the data were collected
through an electronic questionnaire distributed to 130
respondents .The questionnaire survey received 93
responses from 10 organizations. Both descriptive and
inferential statistics using SPSS. The Chi-Square test was
used to examine the three (3) hypotheses with SPSS used
to generate the results.
The research discovered strong, favourable links
between adoption of technology, organic structure and
operational strategy and operational excellence
accomplishment. The results were equivocal, but they
did support the idea that commitment to change had a
moderating influence on the link between change
management and operational excellence. Benchmarking,
best practices, quality processes, and human resource
policies are some of the infrastructure decision areas of
service strategy where change management may help. As
a result, it has implications for organizational and
change management efforts.
Keywords :
Change Management, Operational Excellence (OPX), Resource-based view (RBV), Technology, Organic Structure, Operations Strategy, Service Sector.
The goal of this research is to examine the
relationships between change management and
operational excellence (OPX) which has long been
understudied in Nigeria service sector. Drawing upon
Resource-based view (RBV) and Kurt Lewin three-stage
model theories, we hypothesized causal links between
change management and operational excellence (OPX).
Survey design was employed and the data were collected
through an electronic questionnaire distributed to 130
respondents .The questionnaire survey received 93
responses from 10 organizations. Both descriptive and
inferential statistics using SPSS. The Chi-Square test was
used to examine the three (3) hypotheses with SPSS used
to generate the results.
The research discovered strong, favourable links
between adoption of technology, organic structure and
operational strategy and operational excellence
accomplishment. The results were equivocal, but they
did support the idea that commitment to change had a
moderating influence on the link between change
management and operational excellence. Benchmarking,
best practices, quality processes, and human resource
policies are some of the infrastructure decision areas of
service strategy where change management may help. As
a result, it has implications for organizational and
change management efforts.
Keywords :
Change Management, Operational Excellence (OPX), Resource-based view (RBV), Technology, Organic Structure, Operations Strategy, Service Sector.
