Technological Innovation, Digital Competence and Job Performance of Secretaries in Public Tertiary Institutions in Ogun State, Nigeria

Authors : Adenekan, Tolulope Elizabeth; Jimoh, Tajudeen Adisa

Volume/Issue : Volume 6 - 2021, Issue 12 - December

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Employees’ performance is an important factor in the achievement of short and long term goals, success and growth of an organization. As a result of the rapid development of various forms of new information technology, modern enterprises and public sector organisation are acquiring and adopting digital tools and technological innovations for providing services and meeting obligations. This study assessed technological innovation and digital competence of secretaries and their impact on job performance of the secretaries in public tertiary institutions in Ogun State, Nigeria. A survey of secretaries in public tertiary institutions selected from the three senatorial districts in the State was conducted. Data were collected with the use of questionnaire and analysed with descriptive and inferential statistics. The result indicated remarkable level of technological innovations and digital competence of secretaries in the surveyed institutions. It was found that technological innovations and digital competence of the secretaries have significant bearings on the performance of the secretaries in the face of technologydriven office and secretarial functions. Thus, it was concluded that effective and efficient functioning of secretaries and office administrators requires the availability of technological tools, adoption and use of innovative technologies and essentially, the competence and up-skilling of the secretaries for the ever-changing secretarial functions, office methods, approaches and tools. It is recommended, among others, that public tertiary institutions in Ogun State and similar organisations should make the acquisition and adoption of technological innovation a policy and culture issue to enhance the performance of their secretaries and facilitate service delivery.

Keywords : Digital competence, Job performance, Secretaries, Technological innovation.


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