The pandemic crisis brought a multitude of challenges in every higher educational institution for the reason that the national government imposed different restrictions and health protocols. Hence, this study aimed to determine the predicaments, situations, and experiences of students specifically in terms of the online enrollment process of Nueva Ecija University of Science and Technology for the academic year 2020–2021. The researchers of this study used a descriptive method of research to assess the feedback of 1,078 students in terms of the system’s functionality, reliability, usability, efficiency, maintainability, and portability. At the same time, this study was conducted to identify the level of qualities the system can provide to the university’s stakeholders and to determine the technical loopholes and attribute that requires updating to satisfy the university’s clientele–the students. The results have shown that the students found the system very good in terms of its functionality, reliability, usability, efficiency, maintainability, and portability and only good concerning its efficiency. This means that the system provides a high level of quality and requires minimal rectifications for improvement. In that case, the researchers suggested improving the system in terms of efficiency which is about the use of possible input to produce a quality and highest possible amount of output. Finally, the researchers suggested conducting future studies wherein the system will be assessed by Technical Experts in terms of technical aspects of the system which is based on ISO/IEC 25010:2011 or software quality standards

Keywords : Assessment, Experience, Feedback, Online Enrollment System, Student