Authors : Amah, Cletus Okey; Orafu, Victor Udoka

Volume/Issue : Volume 9 - 2024, Issue 11 - November

Google Scholar : https://tinyurl.com/mrahydc8

Scribd : https://tinyurl.com/4mep99cw

DOI : https://doi.org/10.5281/zenodo.14500267

Abstract : This study investigates the relationship between strategic human resource management (SHRM) practices and organizational effectiveness within the Nigerian Custom Service (NCS). The objectives are to examine the extent to which human resource philosophy and policies relate to productivity and adaptability, as well as to assess the moderating effect of organizational culture on these relationships. Utilizing a mixed-methods approach, the research employs quantitative methods, including Spearman's rho and partial correlation analysis, to analyze data collected from employees across various NCS divisions. Findings reveal a significant positive correlation between human resource philosophy and productivity, as well as adaptability, indicating that a well-defined HR philosophy enhances employee performance and flexibility in the face of change. Furthermore, the study highlights the significant impact of human resource policy on both productivity and adaptability, suggesting that comprehensive HR policies are crucial for optimizing employee contributions and responsiveness to organizational challenges. Additionally, organizational culture is found to play a vital moderating role in the relationship between strategic human resource management and organizational effectiveness, underscoring the importance of fostering a positive workplace culture to achieve desired outcomes. This research contributes to the existing body of knowledge by providing empirical evidence specific to the Nigerian context and offers practical recommendations for enhancing SHRM practices within the NCS to improve overall effectiveness. The study serves as a valuable resource for scholars, practitioners, and policymakers interested in the intersection of human resource management and organizational performance.

Keywords : Strategi Human Resource Management, Organizational Effectiveness, Organizational Culture, Nigerian Customs Service.

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