Authors :
K.Thrilochana Devi; R.Aditya; P.Yeswanth Raj; Y.Thirupathi Rao; T.Hema Venkata Sai; A.Lakshman
Volume/Issue :
Volume 8 - 2023, Issue 10 - October
Google Scholar :
https://tinyurl.com/2xfdw4d9
Scribd :
https://tinyurl.com/hbr4mjmd
DOI :
https://doi.org/10.5281/zenodo.10075100
Abstract :
The "Smart Complaint Portal" project is a
groundbreaking initiative aimed at revolutionizing the
management of government-related complaints, with a
primary focus on addressing municipal and electricity
grievances. In response to the pressing need for a more
efficient and accountable system, this portal has been
meticulously designed to streamline and optimize the
complaint process. The lack of a thorough authenticity
check in the current framework is a major problem that
has occasionally led to the submission of false or duplicate
complaints. Our suggested approach adds a novel and
strict genuineness verification mechanism to address this
problem. By incorporating image verification and
location coordinates, we ensure the authenticity of
complaints related to municipality and electricity issues.
This project embodies a commitment to transparency and
accountability in governance. In the end, it improves
public service responsiveness and general citizen
satisfaction by giving citizens the confidence to express
their problems and interact with authorities more
skillfully. The "Smart Complaint Portal" is a big step
toward the achievement of effective and citizen-friendly
government complaint management with its advanced
features and user-centric approach.
Keywords :
Smart Complaint Portal,Government-related complaints,Genuineness verification,Transparency,Citizen satisfaction,Accountability,Municipal grievances,Electricity grievances.
The "Smart Complaint Portal" project is a
groundbreaking initiative aimed at revolutionizing the
management of government-related complaints, with a
primary focus on addressing municipal and electricity
grievances. In response to the pressing need for a more
efficient and accountable system, this portal has been
meticulously designed to streamline and optimize the
complaint process. The lack of a thorough authenticity
check in the current framework is a major problem that
has occasionally led to the submission of false or duplicate
complaints. Our suggested approach adds a novel and
strict genuineness verification mechanism to address this
problem. By incorporating image verification and
location coordinates, we ensure the authenticity of
complaints related to municipality and electricity issues.
This project embodies a commitment to transparency and
accountability in governance. In the end, it improves
public service responsiveness and general citizen
satisfaction by giving citizens the confidence to express
their problems and interact with authorities more
skillfully. The "Smart Complaint Portal" is a big step
toward the achievement of effective and citizen-friendly
government complaint management with its advanced
features and user-centric approach.
Keywords :
Smart Complaint Portal,Government-related complaints,Genuineness verification,Transparency,Citizen satisfaction,Accountability,Municipal grievances,Electricity grievances.
