Authors :
YAKUBA Yusuph Kibira; MUSTAFA Mohsin; DEO Shao
Volume/Issue :
Volume 9 - 2024, Issue 3 - March
Google Scholar :
https://tinyurl.com/2vzu4jmy
Scribd :
https://tinyurl.com/27am5u9m
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24MAR1155
Abstract :
The interoperability of information systems
for public organizations is a significant opportunity for
improved delivery of e-government services. However,
the lack of e-government services integration is one of the
issues preventing services from effectively reaching
citizens in many developing nations, especially in this era
of information technology advancement. Consequently,
this paper aims to provide background information and a
framework for comprehending the relevance of
Tanzania's integration of e-government services. To
understand the current state of the art and the prospects
for system integration in government procedures, a
thorough government institution Information Systems
analysis was done to understand the magnitude of the
problem. The survey revealed that the absence of
electronic data exchange between public information
systems leads to information system silos, which hinder
efficiency and synergy in the provision of electronic
services. A framework for e-government service
integration is proposed utilizing a design science research
approach to explain the possibilities of service integration
in the public sector. The framework suggests harmonizing
public institutions in e-government project plans,
communicating e-government systems through a unified
network, and establishing the e-government service
catalog.
Keywords :
Information System (IS), Information and Communication Technology (ICT), e-Government Service (eGS), e-Government Information Systems (eGIS), e- Government Customers (G2G, G2C, and G2B).
The interoperability of information systems
for public organizations is a significant opportunity for
improved delivery of e-government services. However,
the lack of e-government services integration is one of the
issues preventing services from effectively reaching
citizens in many developing nations, especially in this era
of information technology advancement. Consequently,
this paper aims to provide background information and a
framework for comprehending the relevance of
Tanzania's integration of e-government services. To
understand the current state of the art and the prospects
for system integration in government procedures, a
thorough government institution Information Systems
analysis was done to understand the magnitude of the
problem. The survey revealed that the absence of
electronic data exchange between public information
systems leads to information system silos, which hinder
efficiency and synergy in the provision of electronic
services. A framework for e-government service
integration is proposed utilizing a design science research
approach to explain the possibilities of service integration
in the public sector. The framework suggests harmonizing
public institutions in e-government project plans,
communicating e-government systems through a unified
network, and establishing the e-government service
catalog.
Keywords :
Information System (IS), Information and Communication Technology (ICT), e-Government Service (eGS), e-Government Information Systems (eGIS), e- Government Customers (G2G, G2C, and G2B).
