The research study on service quality and customer satisfaction towards cab service providers in Coimbatore. A taxi or cab is the first thing that Customer look for every day to their work or other necessaries. A cab or taxi is a type of vehicle for rendering travel services hire with a chauffeur from one destination to another. A customer is vital role in each and every service providers business. There are two party relationship especially when the first party (Business) always be happy and successful relationship and survive. Customer means “a person of a specified kind with whom one has to deal”. The sample size of 100 respondents was answering through structured questionnaire method in the division of north, south zone of Coimbatore city. A descriptive study of convenient sampling is adopted for the research analysis. The statistical tools like Anova, Factor analysis, Cronbach’s Alpha reliability test. The software like SPSS version 20 is used for data analysis. Ola and followed by Red Taxi cab service is one of the fast-moving cabs booking via mobile apps service and highly customer satisfaction. Ola leads a perfect balance in their excellent service and good quality cab provided followed by Red taxi for their customers in Coimbatore city.

Keywords : Cab, Chauffeur, Service Quality and Customer Satisfaction