Customer Satisfaction becomes one of the
drivers of business development. It is obviously one of
those areas with high uncertainty. Lifelong learning
business requires the highest level of customer loyalty.
In this article the author shares his experience of
implementing special technical tools (Office 365: Teams,
Onedrive, Stream) for improving virtual learning
services. Fuzzy logic helps the author to identify
demand, requirements, constraints and assumptions for
each educational product.
Keywords : Customer Satisfaction, Fuzzy Logic, Lifelong Learning.