Authors : Dawn Mariah Sagmao; Nieresse Jien R. Presbitero; Zuriel Kenlee T. Francisco; Xydelle L. Ariola; Douglas Kent A. Casanos; Lomyna Y. Morre

Volume/Issue : Volume 11 - 2026, Issue 2 - February

Google Scholar : https://tinyurl.com/yrh7juh4

Scribd : https://tinyurl.com/bde5793u

DOI : https://doi.org/10.38124/ijisrt/26feb095

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : This study measured student satisfaction with school facilities and services in a private higher education institution in Valencia City, Bukidnon. Guided by the Student Satisfaction Index by Temizer and Turkyilmaz (2012), it aimed to determine how facilities such as classrooms, computer laboratory, school library, and recreational areas, along with services including consultation, the registrar’s office, and the clinic, influence student satisfaction. It also described respondents according to age, sex, year level, and course. The study employed a descriptive quantitative research design using a proportionate stratified random sampling method. A total of 348 students from the School of Business and Management served as respondents. Data were gathered using a researcher-developed questionnaire, rated on a 5-point Likert scale. The instrument was validated and tested for reliability, yielding a Cronbach’s Alpha of 0.961, which indicates excellent internal consistency. Descriptive statistics, including frequency, percentage, mean, and standard deviation, were used to analyze the data. Findings revealed that students were generally satisfied with the school’s facilities and services. The library and clinic received the highest satisfaction ratings, while recreational areas and internet connectivity showed the lowest. Demographic factors showed minimal effect on satisfaction levels. The study concludes that the Philippine College Foundation provides a conducive and supportive learning environment. However, continuous improvement in recreational spaces, facility maintenance, and internet reliability are needed.

Keywords : Student Satisfaction, School Facilities, School Services, Private Higher Education Institution.

References :

1. Adejumo, O. A., Abolarin, O. S., Akinbodewa, A. A., Enikuomehin, O. C., & Lawal, O. M. (2019). Assessment of students’ satisfaction with university health care services in a medical university in southern Nigeria. Research Journal of Health Sciences, 7(1), 48–56. Https://doi.org/10.4314/rejhs.v7i1
2. Al-Aqeel, S., & Alhumaid, H. K. (2024). Undergraduate university students mentoring program: experiences of mentors and mentees. Frontiers in Education, 9. Https://doi.org/10.3389/feduc.2024.1486398
3. Ayu Raihani, & Mahliati. (2024). The Influence of Internet Access Availability on Student Participation in Online Learning in Aceh Province. International Journal Education and Computer Studies (IJECS), 4(3), 108–118. Https://doi.org/10.35870/ijecs.v4i3.2655
4. Azmy, N. Y. (2024). Evaluating the impact of classroom design and orientation on the indoor environment quality in Egyptian schools. JES. Journal of Engineering Sciences, 0(0). Https://doi.org/10.21608/jesaun.2024.305777.1353
5. Bolatimi, Folarin Emmanuel Bolatimi, Oladagba Stephen Bolatimi, & Folarin Emmanuel Bolatimi. (2025). Student satisfaction with university facilities and services and its impact on academic performance at Koforidua Technical University Ghana. Discover Education, 4(1). https://doi.org/10.1007/s44217-025-00913-9
6. Cutillas, M. A., Lagumbay, D. G., Ancajas, V. M., & Linox, D. (2023, September 3). Enhancing student learning through classroom design exploring the influence of environment on academic... Researchgate; unknown. Https://www.researchgate.net/publication/373640279_enhancing_student_learning_through_classroom_design_exploring_the_influence_of_environment_on_academic_performance
7. Diana, E., & Kurniah, R. (2024). Analysis of Student Satisfaction Levels with Computer Laboratory Services with a Fuzzy Service Quality Approach. Ojs.uma.ac.id. Https://doi.org/10.31289/jite.v8i1.10762
8. Edu, E. (2019, July 5). Instructional quality and academic satisfaction of university students. Researchgate; unknown. Https://www.researchgate.net/publication/334387680_instructional_quality_and_academic_satisfaction_of_university_students
9. Esoy, J. L., Bual, N., Carbonero, L., Buno, M., Añana, M., & Alonsabe, O. (2025). Assessing Senior High School Learners’ Satisfaction with Facility Service Quality at Senior High School, San Fernando, Bukidnon. Zenodo. https://doi.org/10.5281/zenodo.14609777
10. Estacio, D., & Gopez, Ma. T. (2021). Satisfaction Survey: Use of Facilities, Buildings and Grounds Cleanliness, Communication System and Delivery of Supply in Bulacan State University, Malolos, Bulacan. International Journal of Multidisciplinary: Applied Business and Education Research, 2(8), 677–688. Https://doi.org/10.11594/ijmaber.02.08.06
11. Fagyan, C., Macalingay, M., Abellada, A., Munar, B., Depnag, M., Bheal, A., & Kitani, M. (2023). The Impact of Library Use Frequency on Student Satisfaction: An Evaluation of Resources, Services, and Facilities. IRE Journals |, 7. Https://www.irejournals.com/formatedpaper/1704885.pdf
12. Gaitan, E., Leanne, M., Laganhon, A., & Laganhon, M. (2022). Satisfaction of student services in selected state universities and colleges (suc). Https://doi.org/10.46360/globus.edu.220221005
13. Gloria, D. S., Thrina, E., & Castro, R. D. (2025). The role of infrastructure and student satisfaction in higher education: inputs for campus development plan. Problems of education in the 21st century, 83(4), 501–524. Https://doi.org/10.33225/pec/25.83.501
14. Gonzales, R. D., Lumanta, C. N., & Vingua, P. D. (2020). Customers’ Satisfaction on Campus Related Delivery Services. International Journal of English Literature and Social Sciences, 5(3), 823–828. Https://doi.org/10.22161/ijels.53.38
15. Ismail, A., Roslan, L., Ismail, H. B., & Mohd Salleh, N. A. (2021). Students’ Satisfaction towards Academic Advising Service. Asian Journal of University Education, 17(3), 291. Https://doi.org/10.24191/ajue.v17i3.14497
16. Li, I. W., Jackson, D., & Koshy, P. (2024). Student’s reported satisfaction at University: the role of personal characteristics and secondary school background. Higher Education, 89(6), 1513–1531. Https://doi.org/10.1007/s10734-024-01286-y
17. Libres, A. C., & Dalman, J. T. (2021). Assessment of the Adequacy and Quality of Laboratory Facilities: It’s Impact to Students’ Academic Achievements. Liceo Journal of Higher Education Research, 17(1). Https://doi.org/10.7828/ljher.v17i1.1532
18. Mandoñahan, G. M., Manocdoc, A. J., Mortillero, R., & Cruz, M. (2023). Satisfaction on the Student Personnel Services of UM Digos College: Basis for a Service Enhancement Program. Business and Organization Studies E-Journal, 1(3), 77–105. Https://ieesjournals.com/index.php/bosej/article/view/158
19. Manogura, A., Cabalida, E., Leo, Naparota, C., Lovina, R., Caw-It, A., & Leo. (2021). Students’ Satisfaction on the Quality of Service of Andres Bonifacio College of the Creative Commons Attribution License (CC BY 4.0). International Journal of Trend in Scientific Research and Development (IJTSRD) International Journal of Trend in Scientific Research and Development, 4, 602–625. Https://www.ijtsrd.com/papers/ijtsrd42331.pdf
20. Miri, M., Faubel, C., Alban, U. D., & Martinez-Molina, A. (2025). Impact of Indoor Environmental Quality on Students’ Attention and Relaxation Levels During Lecture-Based Instruction. Buildings, 15(16), 2813–2813. Https://doi.org/10.3390/buildings15162813
21. Mnculwane, M. R. (2021). The perception of students towards administration of health services at the Durban University of Technology’s Durban campus clinic. Https://doi.org/10.51415/10321/3706
22. Nie, X., Wang, Y., Zhang, C., Zhao, Y., & Kirkwood, N. (2024). The varied restorative values of campus landscapes to students’ well-being: evidence from a Chinese University. BMC Public Health, 24(1). Https://doi.org/10.1186/s12889-024-17952-w
23. Olowolafe, A. S., Olowo, B. F., Ogunsanwo, M. A., & Oladele, O. P. (2020). Assessing Impacts of the School Clinic on Academic Performance in Selected Secondary Schools in Oyo State. International Journal of Innovative Approaches in Education, 4(3), 108–120. Https://doi.org/10.29329/ijiape.2020.271.4
24. Ramirez, R. B. (2025). The Service Quality of the Registrar’s Office and the Stakeholders’ Satisfaction in Olivarez College Tagaytay. International Journal of Research and Innovation in Social Science, VIII(XIV), 455–465. Https://doi.org/10.47772/ijriss.2024.814mg0038
25. Shukor, S. A. M., Dzulkalnine, N., Anwar, N. A., Munir, Z. A., & Rahman, M. J. A. (2025). Assessing students’ well-being by campus facilities. Information Management and Business Review, 17(3(I)), 668–678. Https://doi.org/10.22610/imbr.v17i3(i).4713
26. Slovin, E. (1960). “Slovin: Slovin’s Formula for Sampling Technique.” https://sciencing.com/slovinsformula-sampling-techniques-5475547.html. (n.d.). Www.sciepub.com. https://www.sciepub.com/reference/405928
27. Sumalinog, L. C., Redondo, R. P., & Tagarda, E. P. (2025). Use and Quality of Library Services: Implications on the Satisfaction of Students’ Information Needs. British Journal of Multidisciplinary and Advanced Studies, 6(1), 1–12. Https://doi.org/10.37745/bjmas.2022.04228
28. Suprianto, Nur Ahyani, & Kesumawati, N. (2025). The Relationship between the Quality of Academic Services and Learning Facilities and Students’ Satisfaction. PPSDP International Journal of Education, 4(2), 392–406. Https://doi.org/10.59175/pijed.v4i2.422
29. Temizer, L., & Turkyilmaz, A. (2012). Implementation of Student Satisfaction Index Model in Higher Education Institutions. Procedia - Social and Behavioral Sciences, 46, 3802–3806. Https://doi.org/10.1016/j.sbspro.2012.06.150
30. Ubat, J., & Villalon, G. (2024). Student Satisfaction with Frontline Services at a Philippine State University. 2(11). Https://doi.org/10.69569/jip.2024.0486
31. Vega, Engr. Ma. T. C. (2019). Students’ Level of Satisfaction on the Program and Services Offered by the NEUST, San Isidro Campus. International Journal of Advanced Engineering, Management and Science, 5(3), 180–188. Https://doi.org/10.22161/ijaems.5.3.4
32. Watermarkinsights. (2024, September 25). 9 tips to improve student satisfaction in higher education - Watermark Insights. Watermark Insights. Https://www.watermarkinsights.com/resources/blog/9-tips-to-improve-student-satisfaction-in-higher-education/
33. Wong, W. H., & Chapman, E. (2022). Student satisfaction and interaction in higher education. Higher Education, 85(5), 957–978. Https://doi.org/10.1007/s10734-022-00874-0
34. Zhang, Z., Hao, M., Mao, Y., & Chen, S. (2024). The Role of Campus Green Space for Residents: Based on Supply–Demand of Recreation Services. Sustainability, 16(16), 6997. Https://doi.org/10.3390/su16166997