Role of Technology in Banking Industry – A Comparative Study of Public and Private Banks -Post Demonetization

Authors : Shilpa Arora, Dr. Priyanka Singh.

Volume/Issue : Volume 4 - 2019, Issue 5 - May

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With the movement towards globalization, upcoming financial crisis of the economy and strong regulatory requirements by the regulatory bodies’ concept of “payment banks” or “digital banks” are making their space in the real and competitive world and also putting pressure on the banks with the challenge to change their traditional structure to survive in highly competitive age of advancement. Be it any sector- education, healthcare, manufacturing or banking all are affected with the evolution and introduction of new innovative tools and techniques of information technology. Emerging and advanced technology has not only changed the working pattern of banks but has also moved them from paper and pen to digitized and networked services. The path on which commercial banks has accepted the new IT culture has changed their working pattern considerably.


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