Authors :
Arum Dwi Cahyani; Elisa Kusrini
Volume/Issue :
Volume 9 - 2024, Issue 3 - March
Google Scholar :
https://tinyurl.com/3y223wpf
Scribd :
https://tinyurl.com/4em3styv
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24MAR1454
Abstract :
The phenomenon of rapid development of E-
commerce in Indonesia is increasing every year. This is
influenced by several factors, including cheaper prices
and ease of use. The payment method that is often used in
Indonesian E-Commerce is using the Cash on Delivery
(COD) payment system with 82.26% transaction. COD
payments still have risks that can harm the seller, such as
the buyer not paying until the product is returned. The
aim of this study is to determine the risks of the COD
payment system in Indonesian e-commerce faced by the
sellers. This research uses the Content Validity Index
(CVI) method and the House of Risk (HOR) method. The
result is that there are 21 risk indicators divided into
seven risk dimensions, there are 21 risk events and there
are 23 risk agents which are the main causes of risks such
as increasing order volume and dissatisfaction with the
quality of products received.
The phenomenon of rapid development of E-
commerce in Indonesia is increasing every year. This is
influenced by several factors, including cheaper prices
and ease of use. The payment method that is often used in
Indonesian E-Commerce is using the Cash on Delivery
(COD) payment system with 82.26% transaction. COD
payments still have risks that can harm the seller, such as
the buyer not paying until the product is returned. The
aim of this study is to determine the risks of the COD
payment system in Indonesian e-commerce faced by the
sellers. This research uses the Content Validity Index
(CVI) method and the House of Risk (HOR) method. The
result is that there are 21 risk indicators divided into
seven risk dimensions, there are 21 risk events and there
are 23 risk agents which are the main causes of risks such
as increasing order volume and dissatisfaction with the
quality of products received.
