Relationship between Nursing Care and Patient Satisfaction at Type D Hospitals in Banda Aceh and Aceh Besar


Authors : Annuriza Anwar; Said Usman; Elly Wardani

Volume/Issue : Volume 6 - 2021, Issue 12 - December

Google Scholar : http://bitly.ws/gu88

Scribd : https://bit.ly/3pyS7EP

Patient satisfaction is a direct result of the quality of service in the hospital. Unfortunately, low patient satisfaction is still found in hospitals in Indonesia. Nursing services with the largest number of personnel in hospitals contribute directly to patient satisfaction through the nursing care provided. The purpose of this study was to determine the relationship between nursing care and patient satisfaction at Type-D hospitals. This study was a quantitative type of research with a cross sectional design. Sampling was carried out using purposive sampling technique, resulting in 198 adult patients being hospitalized in type-D hospitals. The research instrument used was the Nursing Care Questionnaire and the Satisfaction Nursing Care Scale (SNCS), and data analysis was performed using chisquare statistical test and logistic regression. The results of the bivariate analysis showed that there was a relationship between nursing care and its stages and patient satisfaction (p=0.001), assessment (p=0.031), nursing diagnosis (p=0.003), planning (p=0.001), implementation (p=0.004), and evaluation (p=0.001). Furthermore, the results of the multivariate analysis showed that nursing care planning was the most significant step in influencing patient satisfaction in Type-D hospital, with p-value = 0.02 and OR = 2.76. The results of this study are expected to encourage the hospitals to provide further nursing care training to nurses and build a good culture of interaction while providing services to patients.

Keywords : patient satisfaction, nursing care

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