Authors :
Annuriza Anwar; Said Usman; Elly Wardani
Volume/Issue :
Volume 6 - 2021, Issue 12 - December
Google Scholar :
http://bitly.ws/gu88
Scribd :
https://bit.ly/3pyS7EP
Abstract :
Patient satisfaction is a direct result of the
quality of service in the hospital. Unfortunately, low
patient satisfaction is still found in hospitals in
Indonesia. Nursing services with the largest number of
personnel in hospitals contribute directly to patient
satisfaction through the nursing care provided. The
purpose of this study was to determine the relationship
between nursing care and patient satisfaction at Type-D
hospitals. This study was a quantitative type of research
with a cross sectional design. Sampling was carried out
using purposive sampling technique, resulting in 198
adult patients being hospitalized in type-D hospitals. The
research instrument used was the Nursing Care
Questionnaire and the Satisfaction Nursing Care Scale
(SNCS), and data analysis was performed using chisquare statistical test and logistic regression. The results
of the bivariate analysis showed that there was a
relationship between nursing care and its stages and
patient satisfaction (p=0.001), assessment (p=0.031),
nursing diagnosis (p=0.003), planning (p=0.001),
implementation (p=0.004), and evaluation (p=0.001).
Furthermore, the results of the multivariate analysis
showed that nursing care planning was the most
significant step in influencing patient satisfaction in
Type-D hospital, with p-value = 0.02 and OR = 2.76. The
results of this study are expected to encourage the
hospitals to provide further nursing care training to
nurses and build a good culture of interaction while
providing services to patients.
Keywords :
patient satisfaction, nursing care
Patient satisfaction is a direct result of the
quality of service in the hospital. Unfortunately, low
patient satisfaction is still found in hospitals in
Indonesia. Nursing services with the largest number of
personnel in hospitals contribute directly to patient
satisfaction through the nursing care provided. The
purpose of this study was to determine the relationship
between nursing care and patient satisfaction at Type-D
hospitals. This study was a quantitative type of research
with a cross sectional design. Sampling was carried out
using purposive sampling technique, resulting in 198
adult patients being hospitalized in type-D hospitals. The
research instrument used was the Nursing Care
Questionnaire and the Satisfaction Nursing Care Scale
(SNCS), and data analysis was performed using chisquare statistical test and logistic regression. The results
of the bivariate analysis showed that there was a
relationship between nursing care and its stages and
patient satisfaction (p=0.001), assessment (p=0.031),
nursing diagnosis (p=0.003), planning (p=0.001),
implementation (p=0.004), and evaluation (p=0.001).
Furthermore, the results of the multivariate analysis
showed that nursing care planning was the most
significant step in influencing patient satisfaction in
Type-D hospital, with p-value = 0.02 and OR = 2.76. The
results of this study are expected to encourage the
hospitals to provide further nursing care training to
nurses and build a good culture of interaction while
providing services to patients.
Keywords :
patient satisfaction, nursing care
