Quality Assurance Implementation Strategy with PDSA Approach at the Health Center in Situbondo District


Authors : Lailatul Farokah; Zarah Puspitaningtyas; Erwin Nur Rif’ah

Volume/Issue : Volume 7 - 2022, Issue 3 - March

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3NXyaBL

DOI : https://doi.org/10.5281/zenodo.6426453

Public health services are starting to be found in big cities to rural areas. One of them is the Public Health Center or Puskesmas in Bahasa. The improvement of the Public Health Center intends to raise public awareness in caring for their own health and the environment therefore be able to reach quality health services for the community. Quality assurance (QA) will be the main focus in this research. The purpose of this study was to analyze the QA implementation strategy with the PDSA (Plan, Do, Study, Action) approach at the Public Health Center known as Puskesmas Asembagus in Situbondo Regency. Qualitative research with a case study approach was carried out in this research. The source of information is quality team in the Puskesmas Asembagus consists of 6 people who will conduct interviews regarding the identification of management commitment, quality leadership analysis, quality organizational analysis and quality culture that supports the implementation of QA with the PDSA approach. The results showed that management's commitment in implementing QA experienced obstacles in the PDSA cycle. The comprehensive of the quality leadership document is known to be incomplete. Meanwhile, the implementation, monitoring and quality improvement documents are in the complete category. The organizational structure is in accordance with the Puskesmas' Governance Guidelines and the quality culture is in the good category.

Keywords : Quality Assurance, Public Health Center, PDSA Approach.

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