Authors :
Nadya Permatasari; Indrawati Yuhertiana
Volume/Issue :
Volume 7 - 2022, Issue 5 - May
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3z78GNf
DOI :
https://doi.org/10.5281/zenodo.6596560
Abstract :
— The purpose of this study was to examine
the effect of information systems, internal control, and
work motivation on the performance of public services
at the Civil Registry Office in Surabaya, Indonesia.
This research uses quantitative research. The
population in this study were the employees of the Civil
Registry Office. The sample in this study was 98
respondents. The data was obtained from the
respondents through the distribution of questionnaires
and analyzed by multiple linear regression analysis and
the results of the data were processed using SPSS. The
results found that information systems, internal control,
and work motivation had a positive and significant
influence on the performance of public services at the
Civil Registry Office. The results of this study suggest
the performance of the Population and Civil
Registration Service employees to pay more attention to
the factors that can encourage the performance of the
Surabaya Population and Civil Registration Service
public services.
Keywords :
Information System, Internal Control, Work Motivation, Public Service Performance.
— The purpose of this study was to examine
the effect of information systems, internal control, and
work motivation on the performance of public services
at the Civil Registry Office in Surabaya, Indonesia.
This research uses quantitative research. The
population in this study were the employees of the Civil
Registry Office. The sample in this study was 98
respondents. The data was obtained from the
respondents through the distribution of questionnaires
and analyzed by multiple linear regression analysis and
the results of the data were processed using SPSS. The
results found that information systems, internal control,
and work motivation had a positive and significant
influence on the performance of public services at the
Civil Registry Office. The results of this study suggest
the performance of the Population and Civil
Registration Service employees to pay more attention to
the factors that can encourage the performance of the
Surabaya Population and Civil Registration Service
public services.
Keywords :
Information System, Internal Control, Work Motivation, Public Service Performance.
