Public Service Perfomance during Covid-19 Pandemic Era in Surabaya, Indonesia


Authors : Nadya Permatasari; Indrawati Yuhertiana

Volume/Issue : Volume 7 - 2022, Issue 5 - May

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3z78GNf

DOI : https://doi.org/10.5281/zenodo.6596560

— The purpose of this study was to examine the effect of information systems, internal control, and work motivation on the performance of public services at the Civil Registry Office in Surabaya, Indonesia. This research uses quantitative research. The population in this study were the employees of the Civil Registry Office. The sample in this study was 98 respondents. The data was obtained from the respondents through the distribution of questionnaires and analyzed by multiple linear regression analysis and the results of the data were processed using SPSS. The results found that information systems, internal control, and work motivation had a positive and significant influence on the performance of public services at the Civil Registry Office. The results of this study suggest the performance of the Population and Civil Registration Service employees to pay more attention to the factors that can encourage the performance of the Surabaya Population and Civil Registration Service public services.

Keywords : Information System, Internal Control, Work Motivation, Public Service Performance.

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