Authors : Benosa, Tiffany Odette B.

Volume/Issue : Volume 9 - 2024, Issue 5 - May

Google Scholar : https://tinyurl.com/tmrwbf22

Scribd : https://tinyurl.com/ysk7vdzf

DOI : https://doi.org/10.38124/ijisrt/IJISRT24MAY665

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : This study determined the level of personal capabilities of secondary schools non-teaching personnel of Tabaco City Division. Specifically, it answered the following problems: 1. What are the personal capabilities of non-teaching personnel of Tabaco City Division?; 2. What is the level of personal capabilities of non-teaching personnel along talent, shared mindset and cultured identity, accountability, learning, and leadership?; 3. What is the level of client’s satisfaction along responsiveness, communication, integrity, and assurance?; 4. What are the problems encountered on personal capabilities of non- teaching personnel?; and 5. What training design maybe proposed to address the problems encountered? The researcher employed the descriptive-survey type of research. The level of personal capabilities of the non- teaching personnel and the client’s satisfaction were determined. Likewise, the problems encountered on the personal capabilities were identified. Training designed was offered to address the problems. The study has a total of forty-five (45) non-teaching personnel as respondents to measure the personal capabilities. To determine client satisfaction, 310 respondents were utilized. The findings revealed that; Out of the forty-five (45) respondents, thirty- one (31) or 68.89 percent identified learning as capability; Among the level of capabilities, accountability obtained the highest average weighted mean of 4.53, The combined ratings from the two (2) groups of respondents are as follows: integrity – capability of the frontline staff to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationship with 4.95; The problems encountered along talent ranked accordingly are as follows: Neglects serious problems with a frequency of thirteen (13) is the first (1st) in rank; A training design is presented to address the problems encountered on personal capabilities of the non-teaching personnel of the secondary schools in Tabaco City.

References :

1. Agulo, Anna Margarita M., Agno, Katrina M., Andres  Jr, Alex C., Carandang, Hirish C., Rugay, Valerie G., Umali, Marco A., Ceradoy, Rogelio and An, L. Imelda (2015). Customer Satisfaction on the Quality Services of One Department Store In Batangas City, Philippines. Asia Pacific Journal of Academic Research in Business Administration Vol. 1, College of Business Administration, Lyceum of the Philippines University, Batangas City, Philippines.
2. Anders, Ericsson, Prietula, K., Michael, J., and  Cokely, Edward T. Managing People, The Making of an Expert. Harvard Business Review Magazine (July-August 2007).
3. Amorin, R. (2021). The Influence of Leadership  Behavior on Organizational Culture Among the Academic Deans of Universities and Colleges ( SUC’s) in Panay Island, Philippines. Journal of Business and Management Studies.
4. Aquino, M. Y. R. et al. (2017). Capability of the  Bureau of Fire Protection of Ilocos Sur in Responding to Emergencies. Available at International Journal of Innovation and Research in Educational Sciences Volume 4, Issue 6, ISNN (Online). Accessed: June 27, 2023, at 7:51 AM.
5. Ariss, Akram Al and Cascio, Wayne F., and  Paauwe, Jaap. Talent management: Current theories and future research directions. Journal of World Business, Article history: December 2013.
6. Bagire, Vincent and Namada, Juliana (2013).  Managerial Skills, Financial Capability and Strategic Planning in Organizations. American Journal of Industrial and Business Management 2013. 3, 480-487 http://dx.doi.org/10.4236/ajibm.2013.35055 Published Online September 2013 (http://www.scirp.org/journal/ajibm).
7. Brassey, Jacqueline et. al. (2019). The Essential  Components of Successful L& D- When Knowledge Becomes Outdated Or Forgotten—A More Rapid Occurrence Today—The Value Of Human Capital Declines and Needs to be Supplemented by New Learning and Relevant Work Experiences.
8. Chitour, Hind-Louiza (2013). Big Pharma in China— The Driving Forces behind Their Success— A Qualitative Analysis. Chinese Studies 2013. Vol.2, No.4, 169-177 Published Online November 2013 in SciRes (http://www.scirp.org/journal/chnstd).
9. Dibella, A., Nevis, A, Gould, J. (1996). Understanding Organizational Learning Capability. Journal of Management Studies.Vol.33. Issue 3. https;//doi.org 10.1111. Wiley.
10. Espinosa, Francisco (2017). Financial Management  Practices of School Heads: Teachers’ Perspectives. Skyline Business Journal, Volume XIII- Issue 1-2017-2018.
11. Gabriel, A., Antonio, M., Ramos., Marasigan, J.  (2019). Transparency and  Accountability in Local Governance: The Nexus Between Democracy and Public Service Delivery in the Philippines. Public Policy and Administration Research.
12. Gaspar, M. et al., (2022). Transparency and  Accountability of Managing School Financial Resources. Journal of Public Administration and Governance. Vol .12, No.2.
13. Greenberg, Gerard (2002). Fairness Theory and Justice  as Accountability. Advances in Organizational Justice. Hall, A. T. et al., (2017). An accountability account: A Review and Synthesis of The Theoretical and Empirical Research on Felt Accountability. Journal of Organizational Behavior - Wiley Online Library.
14. Hascher, Tina and Hagenauer, Gerda. Alienation From  School, International Journal of Educational Research Volume 49, Issue 6, 2010, Pages 220-232.
15. Hopper, Elizabeth (2020). Maslow’s Theory of Needs.  Thought Co.Maslow's Hierarchy of Needs Explained (thoughtco.com)
16. Ilagan, Jonathan Robert A., Hechanova, Ma. Regina M.,  Co, Trixia Anne C., Pleyto, Vincent Jullian Z. (2014). Philippine Journal of Psychology, 2014, 47 (1), 117-143 Psychological Association of the Philippines, Ateneo de Manila University.
17. Jara, H. E. (2018). The Impact Of School Heads' Ethical  Practices On Teacher and Student Morale in the Philippines. Asia Pacific Journal of Multidisciplinary Research, 6(2), 71-81. Accessed: June 25, 2023, 6:30PM. https://doi.org/10.2478/ajpamr-2018-0013.
18. Kataria, Aakanksha, Garg, Pooja and Rastogi, Renu (2013). Employee Engagement and Organizational Effectiveness: The Role of Organizational Citizenship Behavior. International Journal of Business Insights & Transformation, 6, 102-113.
19. Koç, Ebru Melek (2012). Affective Characteristics and  Teaching Skills of English Language Teachers: Comparing Perceptions of Elementary, Secondary and High School Students. Creative Education 2013. Vol.4, No.2, 117-123 Published Online February 2013 in SciRes (http://www.scirp.org/journal/ce).
20. Latchem, Colin. Staff Training and Development in Open  and Distance Learning – by Sanjaya Mishra, First published: 19 August 2008. British Journal of Educational Technology. Volume 39, Issue 5 p. 959-960.
21. Latika, Vasbist. Journal Article, Martha Nussbaum's  Capabilities Approach: Perils and Promises, Journal of the Indian Law Institute Vol. 52, No. 2 (April-June 2010), p. 230-266, Published By: Indian Law Institute. M. (2020). Dimensions of Critical Thinking in Workplace Management & Personal Development: A Conceptual Analysis | Multidisciplinary Journal for Education, Social and Technological Sciences (upv.es). DOI: https://doi.org/10.4995/muse.2020.12925.
22. Mugayar, Marino et.al., (2021). The Future of The Workforce: Investing in Talent to Prepare for Uncertainty. https://www.mckinsey.com/capabilities/people-and-performance.
23. Oracion, A. C. (2019). Leadership Styles and Ethical Practices of School Heads in Southeastern Mindanao: Basis for a Proposed Leadership Enhancement Program. Asia Pacific Journal of Multidisciplinary Research, 7(4), 19-28. Accessed: July 3, 2023, 10:00 PM. https://doi.org/10.2478/ebce-2019-0022.
24. Tansley, C. (2011). What Do We Mean by the Term  “Talent” in Talent Management? Industrial Commercial Training, 43(5): 266-274.
25. Thoms, P., Jose, J. & Scott, K. (2002). The Relationship  between RN Job Satisfaction and Accountability. Western Journal of Nursing Research ,31(7),872-888.
26. Poorhosseinzadeh, Mahan and Subramaniam, Indra Devi. Talent Management Literature Review, Graduate School of Management, Multimedia University, Cyberjaya, Malaysia, Australian Journal of Basic and Applied Sciences, 7(6): 330-338, 2013 ISSN 1991-8178.
27. Tompos, A. and Mihalyka, L. (2018). Sustainability of  Cultural Diversity in the Workplace: Cultural Values and Intercultural Mindset. European journal of sustainable development. https//doi.org/10.14207/ejsd.2018v7nlp298.
28. Vance, A., Lowry, B. P., and Egget, B. (2015). Increasing  Accountability Through User- Interface Artifacts Design: A New Approach to Addressing the Problem of Access- Policy Violation. MIS Quarterly Vol, 39 No.2.
29. Xiaobing Zhang, Xin Zou (2013). University Students’  Employability Skills Model Based on Chinese Employer Perspective. Journal of Human Resource and Sustainability Studies, 2013, 1, 29- 33. http://dx.doi.org/10.4236/jhrss.2013.13005. Published, Online September 2013 (http://www.scirp.org/journal/jhrss)