Authors : Muhammad Kaesar Aulia; Anton Kaharu; Arfan Usman Sumaga

Volume/Issue : Volume 10 - 2025, Issue 12 - December

Google Scholar : https://tinyurl.com/mpshvntb

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DOI : https://doi.org/10.38124/ijisrt/25dec812

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : This study aims to evaluate the performance of intercity public transport (AKDP) service providers in Gorontalo Province, Indonesia, through a comprehensive assessment of organizational, operational, and managerial aspects. The research employs a descriptive-quantitative approach combined with qualitative insights from field observations and stakeholder interviews. Data were collected from licensed AKDP companies operating across the Gorontalo region, focusing on variables related to business existence, service type, administrative capacity, human resources, technical conditions, and operational management. The findings reveal that most AKDP operators in Gorontalo face challenges related to limited fleet renewal, low digitalization in administrative processes, and inadequate service management. Despite these constraints, several operators demonstrate strong institutional resilience and adaptability in maintaining regional connectivity. The study concludes that improving organizational governance, professional human resource management, and the adoption of technology-based service systems are critical strategies for enhancing the overall performance of intercity transport service providers. This research provides valuable implications for local governments and transport policymakers in strengthening the efficiency and sustainability of regional transport systems.

Keywords : Intercity Public Transport (AKDP), Performance Evaluation, Organizational Management, Operational Efficiency, Gorontalo Province, Transport Policy.

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