Authors : Alfred Too

Volume/Issue : Volume 10 - 2025, Issue 5 - May

Google Scholar : https://tinyurl.com/3a7bw4ww

DOI : https://doi.org/10.38124/ijisrt/25may1391

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : The primary goal of this research was to determine the procedures adopted to address issues with service provision, namely in areas like service accountability, client happiness, and feedback mechanism, the Kericho County Referral Hospital has adopted performance contracting. This strategy lays out the obligations and goals of each party to work together to accomplish shared goals and improve performance as a whole. This study's goal was to assess how the performance-contracting model affected Kericho County Referral Hospital’s management team’s service provision. A total of 52 participants from Kericho's County Referral Hospital Executive participated in the study. Each respondent was given a questionnaire to complete on their own. Making use of the Social Sciences Statistical Package (SPSS), the gathered data was examined. The data was displayed using means, standard deviations, Frequencies and percentages after it underwent descriptive analysis. Regression analysis was employed to examine the hypotheses. The results showed that there was a strong correlation between the independent and dependent variables, leading to the rejection of three null hypotheses. Consequently, the study found that aim setting, execution, monitoring, and assessment positively impact service provision. Decisions regarding how to improve performance contracts would be aided by the findings for policymakers. Policymakers of the County government would find the findings useful in determining how to improve performance contracts. The performance contracting policies task force will benefit from the study's findings and will assist the administration of Kericho County Referral Hospital in identifying areas where service provision needs to be improved.

Keywords : Performance Contracting, Service Delivery, Kericho County, Referral Hospital, Kenya.

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