Authors :
Romliyadi
Volume/Issue :
Volume 8 - 2023, Issue 12 - December
Google Scholar :
http://tinyurl.com/5dabydjw
Scribd :
http://tinyurl.com/yck3ssh6
DOI :
https://doi.org/10.5281/zenodo.10434062
Abstract :
Background: In the current era of
globalization, of course, everyone can determine where
they will choose health services, with the progress of the
times and the sophistication of technology in health
equipment, people have become aware of what is best for
them to do in undergoing treatment, this proves that
when undergoing treatment hope to always be served
well. Objective: Know the satisfaction index. Patients
using Indonesia Health Cards (KIS) in health services.
Method: This research uses descriptive quantitative,
data processing is guided by KEMENPAN No.
Kep/25/M.PAN2/2004. samples were taken based on
chance. The research period is October-November 2023.
With a sample size of 150 respondents. Results:
characteristics of respondents: age 80.7% early
adulthood 26-35 years, gender 74.7% female, education
76.7% high school, occupation 70% self-employed. The
average value of the quality index for each service
element is 2.44, the lowest is service speed and the
highest value is 2.84 for service procedures. The
satisfaction index value where the average value per
element is converted to a basic value of 25, then the index
value obtained is 62.75, so it can be interpreted that the
service performance is of good quality Suggestion:
continue to do your best for patients and the company
you work for even if the service is considered satisfactory
because always giving your best can result in a faster
recovery for the patient.
Keywords :
Satisfaction Index, Health Services.
Background: In the current era of
globalization, of course, everyone can determine where
they will choose health services, with the progress of the
times and the sophistication of technology in health
equipment, people have become aware of what is best for
them to do in undergoing treatment, this proves that
when undergoing treatment hope to always be served
well. Objective: Know the satisfaction index. Patients
using Indonesia Health Cards (KIS) in health services.
Method: This research uses descriptive quantitative,
data processing is guided by KEMENPAN No.
Kep/25/M.PAN2/2004. samples were taken based on
chance. The research period is October-November 2023.
With a sample size of 150 respondents. Results:
characteristics of respondents: age 80.7% early
adulthood 26-35 years, gender 74.7% female, education
76.7% high school, occupation 70% self-employed. The
average value of the quality index for each service
element is 2.44, the lowest is service speed and the
highest value is 2.84 for service procedures. The
satisfaction index value where the average value per
element is converted to a basic value of 25, then the index
value obtained is 62.75, so it can be interpreted that the
service performance is of good quality Suggestion:
continue to do your best for patients and the company
you work for even if the service is considered satisfactory
because always giving your best can result in a faster
recovery for the patient.
Keywords :
Satisfaction Index, Health Services.
