Patient Perception and Nurse’s Caring Attitudes Affect the Patient Satisfaction Level in Dr. Achmad Mochtar Bukittinggi Hospital

Authors : Hidayati, Budi Anna Keliat, Yasmi.

Volume/Issue : Volume 4 - 2019, Issue 3 - March

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Patient satisfaction is one indicator of the quality of nursing services, patients who are treated in the inpatient ward of the hospital. Dr. Achmad Mochtar Bukittinggi revealed that nurses were less friendly, less satisfying in answering questions about patients’ illnesses, lack of information on patients’ illnesses, which showed nurses’ caring behavior was inadequate. This study aims to see the relationship of patient perceptions of caring behavior of nurses with patient satisfaction in the Inpatient Room Interne. Descriptive correlation research design, data collection using a questionnaire, observation sheet. The research was carried out in the Male Internship, Women’s Intern and Interne Class. Respondents were patients taken by accidental sampling with a total of 153 patients. The results showed that patient satisfaction was 73.10% and the patient’s perception of nurses’ caring behavior was 74.45% which consisted of maintaining a belief of 74.30%, knowing by 75.03%, attendance (being with) of 74.21%, skills (doing for) of 74.77%, enabling problems (enabling) of 74.81%. The results of the linear correlation test found a significant relationship between patient perceptions of caring behavior of nurses with patient satisfaction and the dominant one was knowing (knowing). It is recommended that nurses’ caring behavior be maintained and improved and it is necessary to examine the effect of nurse caring behavior on patient satisfaction.

Keywords : Patient Satisfaction, Nurse’s Caring, Patient Perception.


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