The perception of family members and hospitalized patients regarding humane care is manifested through the opinion they express. It is important to know this perception in order to capture the fears, uncertainties, sadness or other emotions that society has in order for the nursing staff to recognize this aspect and assume a humanitarian and empathetic role. Objective: To conduct a documentary review of the perception of family members and hospitalized patients regarding the humanized care provided by the nursing staff. Methodology: Systematic review of articles and scientific literature of specific interest. The databases included in this review were Web of Science, Scopus, Scielo and some bibliographies for data collection. More than one language was found in the articles included in the study. The publications used comprised the last 7 years of production. Results: A total of 17 articles were obtained and included in this review which were analyzed in full text. Conclusions: Providing dignified and humanized care leads to the satisfaction of the family member and the personnel who provide it. Therefore, the opinion of the patient and family should be known to achieve this goal.

Keywords : Care, Nursing, Humanized, Perception