Authors : Setyo Sugiharto; Irwanto; Andri Triyantoro; Arwani; Arfan Halim Banna

Volume/Issue : Volume 9 - 2024, Issue 2 - February

Google Scholar : https://tinyurl.com/3ccar76u

Scribd : https://tinyurl.com/ykcnjmvu

DOI : https://doi.org/10.5281/zenodo.10753407

Abstract : This study investigates the intricate interplay between hospital management, staff competency, and patient service quality. Utilizing path analysis, the research delves into the relationships among these variables to provide insights into the factors influencing healthcare service quality in hospitals. The findings reveal significant correlations, highlighting the pivotal roles of staff competency and hospital management systems in shaping the quality of patient care. Through quantitative analysis, the study demonstrates that investments in staff training and development, coupled with the optimization of hospital management systems, are crucial for enhancing operational efficiency and service quality. Despite certain limitations, including sample size constraints, the study emphasizes the importance of further research to expand the scope and incorporate qualitative approaches for a comprehensive understanding of patient service quality in hospitals. Recommendations include prioritizing investments in staff development programs and technology infrastructure to improve service quality and patient satisfaction, alongside fostering a culture of continuous improvement and innovation within hospital management practices.

Keywords : Hospital Management, Path Diagram, Patient Service Quality.