Information and Communication
Technology plays a vital role in hotel industry and its
importance has dramatically increased over the years.
Hotel industry belongs to the service industry and
consists of different units such as restaurants, lodging,
etc. Hotel industries is one of the world’ s largest and
most permeant industries, the industry has exposed
itself to the forces of change, especially by the ongoing
developments in ICTs.
Hotel management system is a type of management
system that facilitates the management of hotel
operations and functions; main operations such as front
office, sales, planning, and accounting.
This paper identifies parameters that should be
considered before designing or purchasing an hotel
Keywords : Hotel Management System, Customer Relationship Management and Information Communication Technology.