Authors : WEEKS-FRECIA, MARIA CRISTINA; VELOSO, GERONIMO III J.

Volume/Issue : Volume 8 - 2023, Issue 9 - September

Google Scholar : https://bit.ly/3TmGbDi

Scribd : https://tinyurl.com/4zfb79ru

DOI : https://doi.org/10.5281/zenodo.8390204

Abstract : This study determined the operational management of hotels located in Legazpi City. The research aimed to address the following objectives: 1. Different areas of hotel operations in Legazpi City; 2. Levels of operations management of hotels in Legazpi City in terms of customer relations, branding, revenue and budget management, and hotel t e c h n o l o g i e s ; 3 . Significant difference in the level of operations management between Department of Tourism (DOT)- accredited and non-accredited hotels; 4 . Areas of improvement in hotel operations in Legazpi City; and 5. The tourism and recreational plan may be proposed to address the areas of improvement? A descriptive survey method, along with a comparative research design, was used to analyze the levels of operations management in four key areas - customer relations, branding, revenue and budget management, and hotel technologies - between DOT-accredited and non-DOT accredited hotels in Legazpi City. This method was deemed suitable because of the study’s descriptive nature and much well-suited to the research objectives. The study tested the null hypothesis that there is no significant difference in the levels of operations management between DOT (Department of Tourism) accredited hotels and non-DOT accredited hotels in Legazpi City at a 0.05 level of significance using the F- test.