Authors :
Kavitha Seethapathy
Volume/Issue :
Volume 8 - 2023, Issue 9 - September
Google Scholar :
https://tinyurl.com/2c8tufhh
Scribd :
https://tinyurl.com/57bhbub2
DOI :
https://doi.org/10.5281/zenodo.8434495
Abstract :
The omnichannel supply chain strategy is an
upcoming change in the retail sector that coordinates the
day-to-day retail process and digital technologies across all
retail channels from supply to sales. The operations of the
retail supply chain have been modified and enhanced
greatly with the onset of the pandemic. The research
project explains the importance of Omniscient platforms
in omnichannel and the strategic use of the event-driven
systems during times of drastic and fast pace changes in
retail. The OMS model's adoption as an omnichannel
supply chain strategy brought about the ease in the
distribution of essential services. Similarly, the retailers
and the companies should ensure that they strategize and
change towards building the key omnichannel strategies in
their system to improve customer satisfaction leading to
customer loyalty. The key strategies discussed in the
research include data setup reliability at a massive scale
using event driven microservices that deals with hundreds
of millions of products which has been one of the most
important requirements of retailers who aim to keep the
customers satisfied both in their brick and mortar stores
as well as in their e-commerce platforms. The capabilities
required in an omnichannel supply chain to maintain
products by overcoming issues with multi-technology
architecture like communication, managing resources,
failure tolerance is discussed. A retailer with dynamic
capabilities from production through client delivery can
exploit performance despite all the constant changes they
are subjected to. The research ends with precise
conclusions and closing statements about the future of
Omniscient platforms for products as a supply chain
strategy.
Keywords :
Omniscient Platforms, Omnichannel Supply Chain Capabilities, Microservices, Event-Driven Microservices Architecture, Asynchronous Communication,
The omnichannel supply chain strategy is an
upcoming change in the retail sector that coordinates the
day-to-day retail process and digital technologies across all
retail channels from supply to sales. The operations of the
retail supply chain have been modified and enhanced
greatly with the onset of the pandemic. The research
project explains the importance of Omniscient platforms
in omnichannel and the strategic use of the event-driven
systems during times of drastic and fast pace changes in
retail. The OMS model's adoption as an omnichannel
supply chain strategy brought about the ease in the
distribution of essential services. Similarly, the retailers
and the companies should ensure that they strategize and
change towards building the key omnichannel strategies in
their system to improve customer satisfaction leading to
customer loyalty. The key strategies discussed in the
research include data setup reliability at a massive scale
using event driven microservices that deals with hundreds
of millions of products which has been one of the most
important requirements of retailers who aim to keep the
customers satisfied both in their brick and mortar stores
as well as in their e-commerce platforms. The capabilities
required in an omnichannel supply chain to maintain
products by overcoming issues with multi-technology
architecture like communication, managing resources,
failure tolerance is discussed. A retailer with dynamic
capabilities from production through client delivery can
exploit performance despite all the constant changes they
are subjected to. The research ends with precise
conclusions and closing statements about the future of
Omniscient platforms for products as a supply chain
strategy.
Keywords :
Omniscient Platforms, Omnichannel Supply Chain Capabilities, Microservices, Event-Driven Microservices Architecture, Asynchronous Communication,
