The main aim of the study was to understand non-financial matrices for supply chain performance measurement. Particular objectives were to identify key non-financial matrices used to measure supply chain performance and the disadvantages of nonfinancial matrices used to measure supply chain performance. Methodology: The research applied quantitative descriptive research design. The purposive sampling method was used to select procurement professionals from Airtel Zambia, MTN and Zamtel mobile telecommunication companies. The data was analyzed using Statistical Package for Social Science (SPSS) version 26. Results/Conclusion: The research found that 35% of the respondents stated that nonfinancial matrices brings in closer link to long-term organizational strategies, the research showed that 22% of the participants were of the view that non-financial data can provide indirect, quantitative indicators of a firm’s intangible assets. The study showed that 25% of the participants stated that nonfinancial matrices are better indicators of future financial performance. Similarly, it was found that 18% of the responded were of the view that nonfinancial matrices provides information about managerial actions which is vital for the performance of an organization. Non-financial performance measurements provide a lot of benefits, but they also have some negatives. According to the study, 56% of respondents said that time and cost have been issues for certain businesses, non-financial variables are assessed in a variety of methods; as seen by 12% of the replies, there is no common denominator. Lack of causal connections was identified as a third problem by 10% of the replies, according to the study, Lack of statistical reliability. Further, these metrics typically have low statistical dependability, which hinders their capacity to identify better performance or forecast financial outcomes. Additionally, implementing an assessment system with too many indicators might result in "measurement disintegration," according to 8% of the responses.

Keywords : Non-Financial Matrices, Performance Measurement