A customer satisfaction program (CSP) is
composed of processes focused on satisfying customers for
services rendered. Information technology (IT)
organizations provide customers with services and
support on software, hardware, network, data storage,
and databases, among other service offerings. Customer
satisfaction measurement depends on the quality of
services provided by support staff. There are some
effective methods for maintaining and improving
customer satisfaction levels. The aim of this paper is to
identify and include the right methods for developing a
successful customer satisfaction program for IT.
Customer Satisfaction Program in IT; Customer Satisfaction Methods; Successful IT Customer Service Approaches; How to develop satisfaction methods for IT customers; Key Performance Indicators (KPIs).