Authors :
Shalika Misra; Neha Gupta
Volume/Issue :
Volume 8 - 2023, Issue 7 - July
Google Scholar :
https://bit.ly/3TmGbDi
Scribd :
https://tinyurl.com/58mse6wv
DOI :
https://doi.org/10.5281/zenodo.8220073
Abstract :
A managed service provider (MSP) is a third-
party company that provides IT services and support to
businesses, organizations, or individuals. Their primary
goal is to manage and maintain IT infrastructure,
applications, and tasks related to clients' technologies,
allowing clients to focus on their core business activities.
MSPs manage various aspects of their clients' IT
infrastructure, including network management,
infrastructure management, cloud services, security
management, data backup and recovery, software and
application management, vendor management, help desk
and technical support, monitoring and reporting, and IT
strategy and consulting. IT troubleshooting is crucial
for IT professionals to effectively solve technical
problems and ensure the smooth functioning of IT
systems. As applications and systems become more
complex, misconfiguration failures escalate, affecting
both customers and engineering teams. This paper
focuses on automatically detecting potential application
and software failures using remote support. The main
contribution of this survey is a detailed analysis of the
current state of network troubleshooting, evaluating its
advantages anddisadvantages.
Keywords :
MSP, IT Troubleshooting, Help Desk, Misconfiguration, Services.
A managed service provider (MSP) is a third-
party company that provides IT services and support to
businesses, organizations, or individuals. Their primary
goal is to manage and maintain IT infrastructure,
applications, and tasks related to clients' technologies,
allowing clients to focus on their core business activities.
MSPs manage various aspects of their clients' IT
infrastructure, including network management,
infrastructure management, cloud services, security
management, data backup and recovery, software and
application management, vendor management, help desk
and technical support, monitoring and reporting, and IT
strategy and consulting. IT troubleshooting is crucial
for IT professionals to effectively solve technical
problems and ensure the smooth functioning of IT
systems. As applications and systems become more
complex, misconfiguration failures escalate, affecting
both customers and engineering teams. This paper
focuses on automatically detecting potential application
and software failures using remote support. The main
contribution of this survey is a detailed analysis of the
current state of network troubleshooting, evaluating its
advantages anddisadvantages.
Keywords :
MSP, IT Troubleshooting, Help Desk, Misconfiguration, Services.
