Authors : Alexander T. Gendoma

Volume/Issue : Volume 10 - 2025, Issue 12 - December

Google Scholar : https://tinyurl.com/3r9jbzzv

Scribd : https://tinyurl.com/4xwkc9z3

DOI : https://doi.org/10.38124/ijisrt/25dec461

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Abstract : Various challenges have been identified when it comes to the physical security practices being implemented in the area. In terms of access control, the main issue comes in dealing the people, including employees, who are trying to access important systems or information without permission. On the other hand, when it comes to security assessment, the main problem is keeping up with online threats that constantly change from time to time. This study evaluates physical security practices, focusing on access control, security assessment, and surveillance, to determine their effectiveness in ensuring safety. The findings reveal high overall satisfaction with security measures, scoring an average, particularly for identification protocols and ID management. Security assessment practices also received a lower rating of underscoring the need for enhancement. The demographic profile of respondents shows a predominantly young workforce, with most aged 25-34 and a balanced gender distribution. The majority of respondents have significant work experience, while educational levels vary, with a notable proportion having some college education. This suggests a generally experienced and diverse workforce. Clients report high satisfaction with security measures, especially advanced locks, effective lighting, and video surveillance. Nevertheless, improvements are needed in entrance point security and perimeter surveillance. The study finds no significant impact of age, gender, length of service, or education on security practices, indicating uniform training and organizational culture as evidenced by the non-significant differences. To address the identified issues, an action plan is developed based on best practices. This plan includes recommendations for enhancing training programs, upgrading access control systems, implementing regular security audits, and improving communication channels for feedback. This structured approach aims to refine security practices and ensure continuous improvement in response to evolving security challenges. Lastly, for the surveillance and monitoring aspects, maintaining protection and privacy is still one of the main concerns as it involves protecting everyone’s privacy. Adopting a comprehensive security approach is recommended based on the indicated issues in physical security practice.

Keywords : Client Satisfaction, Physical Security, Model of Best Practice.

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